Event Manager | Full-Time | Tsongas Center

$55k - $65k

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Overview

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $55,000 to $65,000.

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 24th, 2026.

Responsibilities

Advance, plan, service, and supervise all events.
Plan, direct, and evaluate the work of subordinates.
Provide leadership and guidance for event personnel.
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
Communicate clearly and concisely both orally and in writing.
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles.
Assist in the preparation of building to meet the requirements of upcoming events/shows.
Assist with the completion of pre-show event financial estimates.
Prepare and complete the post-show event settlements.
Advise lessees on services available from independent contractors for events.
Recruit, train, and supervise event & security staff.
Create work schedules for event & security staff, delegate assignments, and review performance/results.
Function as a liaison between users of the facility and the facility staff.
Recommend and evaluate required event staffing levels.
Coordinate communication between building staff and show staff during load-in and load-out.
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction.
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff.
Make hospitality arrangements as needed.
Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure the security of patrons.
Review emergency planning procedures with all event staff for each event.
Create and distribute detailed data sheets prior to every event.
Prepare and approve bi-weekly payroll for all event staff and security staff.
Coordinate service needs with the food and beverage provider & make hospitality arrangements as needed.
Coordinate and advance production details needed by clients and third-party AV vendors as well as schedule and work with union stagehands for events as needed.
Serve as Manager on Duty as scheduled.
Other duties and responsibilities as assigned.

Qualifications

Three to five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center, or public assembly facility setting preferred.
Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
Strong oral and written communication skills.
Strong computer skills in Microsoft Office applications, word processing, and the Internet.
Knowledge of operational characteristics of events.
Ability to identify the needs of users of the facility.
Ability to learn and work with union stagehands to provide service for events within contract guidelines.
Knowledge of crowd management and control techniques.
Knowledge of customer service practices.
Knowledge of principles of supervision, scheduling, and training employees.
Demonstrated familiarity with facility use contracts.
Knowledge of fire and public safety regulations.
Knowledge of A/V equipment and electronic systems in public assembly facilities.
Experience with budget preparation and control.
Familiarity with terminology used in entertainment/convention/public assembly settings.
Experience with AutoCAD is preferred but not required.

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Vacancy posted 1 day ago

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