Software Principal Engineer

Principal Software Engineer

We are looking for a highly skilled Principal Observability Software Engineer to design, implement, and maintain large-scale observability platforms that provide deep visibility into distributed systems. You will work across engineering teams to ensure our services are measurable, reliable, performant, and debuggable. This role requires a strong background in software engineering, modern cloud-native observability stacks, and data-driven operational excellence.

Join us to do the best work of your career and make a profound social impact as a Principal Software Engineer on our Software Engineering Team in Hopkinton, Massachusetts.

What you'll achieve

You will help define and evolve the observability strategy for our services, ensuring engineers have the right insights to build, operate, and scale high-quality software. You'll work across teams to deliver robust telemetry, enhance reliability, and enable data-driven operational excellence.


You will:

• Implement observability frameworks covering metrics, logs, traces, profiling, and events .
• Build scalable telemetry pipelines using technologies such as OpenTelemetry, Prometheus, Grafana, ELK/EFK, Jaeger, Tempo , or similar.
• Develop instrumentation libraries, SDKs, agents, and exporters for distributed services.
• Optimize ingestion, storage, and query performance for high-volume telemetry data.
• Partner with engineering and SRE teams to define and measure SLIs/SLOs/SLAs .
• Build dashboards, alerts, and diagnostics tools to support real-time monitoring and troubleshooting.
• Lead data-driven incident analysis and provide actionable insights.
• Automate deployments and configuration of observability systems
• Champion observability best practices across the engineering organization.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:


Essential Requirements

• 10+ years of experience in software engineering or systems engineering roles.
• Strong programming skills in Python .
• Deep experience with cloud-native platforms ( Kubernetes , containers, service mesh architectures).
• Hands-on expertise with modern observability stacks (OpenTelemetry, Prometheus/Grafana, ELK/EFK, Datadog, New Relic, etc.).
• Strong understanding of distributed systems, telemetry data flows, and performance engineering.
• Experience building automation and CI/CD pipelines.
• Excellent communication and collaboration skills; comfortable leading cross-team initiatives.

Desirable Requirements
• Bachelor's degree


Compensation

Dell is committed to fair and equitable compensation practices. The base salary range for this position: $178,500 to $231,000

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.