Customer Implementation Specialist

Customer Implementation Specialist

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job Code: AA442 PR-Customer IMP Specs

HR Title Group: Distribution and Production

Salary Grade: N20

FLSA Status: Non-Exempt

Approval Date: May 2026

SUPERVISES: There are no direct reports with this position.

POSITION SUMMARY: Under general supervision, the Operations Account Implementation Specialist is responsible for executing end-to-end customer site launches by preparing, transporting, installing, and activating vending equipment to ensure operational readiness. This role performs field-based logistics, inventory coordination, equipment setup, and troubleshooting to deliver successful site activations. This position requires extensive travel to customer locations to support new launches to ensure seamless deployment. Outside of launch activities, the position supports ongoing operations within assigned service routes, including replenishment, inventory management, and customer support. This role requires strong organizational skills, attention to detail, independent problem-solving, and a commitment to delivering high-quality customer service while safely operating company vehicles.

TYPICAL DUTIES:

• Lead on-site execution of customer launches, with travel up to 75% nationwide to coordinate equipment delivery, installation, setup, and activation in alignment with launch plans and operational standards.
• Prepare and stage launch materials and equipment, including receiving inventory, processing shipments, and configuring vending machines according to planograms.
• Transport vending equipment safely and efficiently using company vehicles, ensuring compliance with safety standards and delivery schedules.
• Install and configure vending machines, including positioning, setup, testing functionality, and verifying readiness for customer use.
• Service assigned local routes when not traveling, including stocking products, loading/unloading inventory, and maintaining vehicle cleanliness and organization.
• Deliver front-line customer support by addressing routine inquiries, resolving basic issues, and escalating complex concerns appropriately.
• Maintain accurate inventory records, update systems, and reconcile discrepancies to ensure proper stock levels.
• Track and manage required documentation, ensuring completeness and timely follow-up on outstanding items.
• Operate delivery vehicles in compliance with safety and routing protocols, ensuring timely and accurate deliveries.
• Process outbound orders, both physically and within internal systems, to support operational efficiency.
• Performs other duties and special projects as assigned.

* Denotes Essential Job Function

MINIMUM QUALIFICATIONS:

• Two or more years of experience in operations, including manufacturing, customer service, materials management, logistics, planning or similar;
• Must have valid drivers license with satisfactory driving record;
• Strong verbal and written communication skills using professional business English;
• Demonstrated interpersonal skills with ability to build effective working relationships;
• Basic mathematical proficiency (addition, subtraction, multiplication, division);
• Intermediate computer skills word processing, spreadsheets, mobile devices, email/text communication;
• Basic troubleshooting and problem-solving ability;
• Strong customer service orientation and sound judgment;
• Ability to adapt to schedule changes and varying work durations

EDUCATION REQUIREMENTS: High School Diploma or GED

CERTIFICATES OR LICENSES REQUIRED: The following licenses or certificates may be required depending on local, state and/or contract requirements:

• Valid Driver's License

PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Maneuver in and around the warehouse
• Lift and carry up to 35 pounds; push/pull up to 75 pounds
• Bend, stoop, and maneuver within warehouse and field environments
• Operate pallet jacks and box trucks
• Enter and exit vehicles repeatedly
• Use computers and mobile technology in office and field settings

WORK ENVIRONMENT: Work is performed across multiple environments, including customer sites, warehouse settings, and vehicles, with moderate exposure to noise and varying conditions.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.