Commercial Service Consultant

Commercial Service Consultant

Kilgore Industries is a Texas-based mechanical, electrical, plumbing, and service organization supporting commercial, industrial, healthcare, aviation, mission-critical, multifamily, and institutional facilities. Kilgore Service is expanding its commercial service platform and is focused on building long-term customer relationships through responsive service, preventive maintenance, repair and replacement planning, and facility support.

The Commercial Service Consultant is responsible for developing commercial service opportunities with building owners, facility managers, property managers, contractors, and existing Kilgore customers. This role focuses on identifying service needs, scheduling facility reviews, supporting maintenance agreement opportunities, following up on open leads, and helping customers understand the value of planned service, responsive support, and repair/replacement planning.

Key Responsibilities

• Identify and pursue new commercial service opportunities through prospecting, referrals, existing relationships, service call pull-through, and internal Kilgore handoffs.
• Build relationships with facility managers, building owners, property managers, contractors, and other commercial decision-makers.
• Help uncover customer needs related to HVAC service, preventive maintenance, aging equipment, comfort issues, emergency response, and repair/replacement planning.
• Schedule and support facility reviews with service managers and operations.
• Present Kilgore Response, Kilgore Assurance, and other service solutions where appropriate.
• Follow up consistently on leads, proposals, customer questions, and next steps.
• Maintain accurate customer activity, opportunity status, and follow-up dates in the company CRM.
• Work with service managers, estimators, and operations to support customer needs and move opportunities forward.
• Meet activity, pipeline, sales, and gross margin goals.

Ideal Candidate

The ideal candidate is driven, organized, coachable, and comfortable speaking with customers. This person does not need to know everything about HVAC or MEP on day one, but must be willing to learn, follow up consistently, and build trust with customers.

Qualifications

• 1-5 years of sales, account management, business development, construction, service, facilities, or related experience preferred.
• HVAC, mechanical, MEP, construction, property management, or facility services experience preferred.
• Strong communication and follow-up skills.
• Ability to prospect, build relationships, and manage multiple opportunities.
• Comfortable working with service managers, estimators, and operations teams.
• CRM experience preferred.
• Valid driver's license required.

What Kilgore Offers

Competitive base compensation and commission opportunity. Paid holidays and paid time off. Weekly direct deposit. 401(k) plan. Medical, dental, vision, life, AD&D, short-term disability, long-term disability, and supplemental life insurance options. Opportunity to grow within Kilgore's expanding commercial service platform.

Kilgore Industries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.