Technical Client Service Manager, MSSP

Company Overview:

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
Position Overview:

The Technical Client Service Manager will serve as the primary liaison between Arctiq's Managed Security Services (MSSP) clients and internal teams, ensuring client satisfaction and the successful delivery of services against agreed-upon Service Level Agreements (SLAs). This role blends customer service, technical understanding, and project management. The ideal candidate possesses a strong understanding of cybersecurity concepts and can communicate effectively with both technical and non-technical audiences.
Responsibilities:

Serving as the primary point of contact for assigned clients
Building and maintaining strong, long-term client relationships
Understanding client needs and expectations
Proactively addressing client concerns and issues
Ensuring Arctiq's services are delivered according to agreed-upon Service Level Agreements (SLAs)
Monitoring service performance and reporting on key metrics
Coordinating with technical teams to resolve client issues
Managing service delivery projects and implementations
Providing regular updates to clients on service performance, security incidents, and other relevant information
Preparing and delivering reports on security posture and trends
Facilitating communication between clients and internal technical teams
Helping clients understand their security risks and vulnerabilities
Providing guidance on security best practices
Facilitating security awareness training
Identifying opportunities for upselling and cross-selling MSSP services
Supporting the sales team in client presentations and proposals
Helping to retain clients by ensuring satisfaction
Qualifications:

Education in Information Security or a related field (or equivalent experience)
Proven experience working in a managed services provider (MSP) or MSSP environment
Certifications such as CompTIA Security+, CISSP, or CISM are a plus
Excellent communication, presentation, and interpersonal skills
Strong problem-solving and troubleshooting abilities
Experience in the IT/Security industry
Knowledge of Service Level Agreements (SLAs)
Ability to manage service delivery projects and implementations
Experience coordinating with technical teams and managing timelines
Strong organizational skills
Benefits:

Competitive salary and performance-based incentives
Outstanding health, dental, and vision insurance plans
Retirement savings plan with employer matching
Flexible work schedule and remote work options
Professional development and training opportunities
Collaborative and inclusive work culture with opportunities for career growth
Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

J-18808-Ljbffr