Customer Service Representative

Customer Service Representative

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Our Vision:

To Be the Advantage That Helps Our Customers Win.

Our Purpose:

Creating packaging solutions for life's essentials.

Job Description Summary:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures. Typically possesses a high school diploma and 2-4 years of experience.

Key Responsibilities - Onsite Monday - Friday:

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator's knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience:

• Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills:

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

Compensation Range:

The pay range for this position is $21.78 - $37.12 annually. Typically, a competitive wage for new hires will fall between $26.00 to $30.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

EEO Statement:

Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.