Systems Analyst

Reporting Location: Chicago - 345 North Morgan $75,000-$80,000 Workplace Type: Hybrid ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com. WHY WE THINK YOU WILL LOVE THIS ROLE The Systems Analyst supports the day-to-day administration, maintenance and continuous improvement of the organization’s core finance systems, with a primary focus on supporting the Esker platform. Working under the guidance of senior team members, the analyst handles user administration, resolves system issues, supports business users, and contributes to the delivery of systems projects - including requirements gathering, testing and User Acceptance Testing (UAT). This is a development role suited to someone early in their systems career who is methodical, curious, and enjoys working at the intersection of technology, finance and business process. WHAT YOU WILL BRING TO THE ORGANIZATION Esker Administration Act as the first point of contact for Esker end-user queries, triaging and resolving tickets. Perform day-to-day administration of the Esker Accounts platform, including workflow configuration, approval routing, and user administration. Monitor invoice processing queues, investigate exceptions, failed captures and integration errors, and resolve or elevate as appropriate. Support Integration monitoring between Esker and the two ERPs NetSuite and JDE, identifying and resolving synchronization and posting failures. Monitor daily transmission of outbound e-invoices and receipt of inbound e-invoices through Esker's e-invoicing network, investigating rejections, validation failures and delivery errors. Assist with testing and rollout of Esker e-invoicing compliance updates and new country entablements, including UAT and post-go-live monitoring. Assist with the testing and rollout of Esker releases, configuration changes and new feature enablement. Maintain Esker configuration documentation, process notes and standard operating procedures. NetSuite User Management Administer NetSuite user accounts: onboarding new starters, processing leavers, and actioning role and permission changes in line with approved requests. Support periodic user access reviews and provide evidence for internal and external audit requests. Troubleshoot user access, login, role and permission issues, escalating complex cases to senior colleagues. Other Responsibilities Support the delivery of team projects and system enhancements from requirements through to go-live for Esker, NetSuite and JDE Assist with gathering and documenting business requirements, process flows and functional specifications. Act as a first point of contact for end-user queries triaging and resolving tickets. Create and maintain user guides, quick reference cards, FAQs and training materials, keeping content current as systems change. Build strong working relationships with Finance and other business stakeholders. Contribute ideas for process improvement and system optimisation. Undertake other reasonable duties consistent with the level of the role. SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or 2+ years of experience. Hands‑on experience with Esker, NetSuite or other similar applications (e.g. Basware, Coupa, Workday, Microsoft Dynamics 365) Strong analytical and problem‑solving skills, with a structured and methodical approach to investigating issues. Good working knowledge of Microsoft Excel and general IT literacy. Clear written and verbal communication skills, with the ability to explain system concepts to non-technical users. Well organized, able to manage multiple tasks and priorities, and comfortable working to deadlines. Collaborative team player with a proactive, service-oriented attitude and willingness to learn. Starting salary between $75,000-$80,000 TOTAL REWARDS Generous medical, dental, vision and other great benefits Paid parental and medical leave programs 401(k) with a company match component and profit sharing 15 days of paid time off plus company holidays Onsite work model based in our Chicago office Tuition reimbursement and student loan repayment assistance Inclusive employee resource groups EQUAL OPPORTUNITY EMPLOYER We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr tms