Automotive Service Writer
Serpentini Chevrolet
Service Writer Opportunity
Serpentini CDJR, a prominent family-owned and operated dealership, is seeking a dedicated Service Writer to join our team in North Olmsted, Ohio. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier automotive services.
We are hiring a proactive and experienced Service Writer to ensure smooth operations and exceptional customer service experiences in our service department.
Responsibilities:
- Greet customers warmly, assess their automotive service needs, and document accurately.
- Clearly explain repair diagnoses and recommend services based on manufacturer guidelines.
- Provide detailed estimates of costs and timelines for repairs, adhering to Serpentini's pricing and process standards.
- Schedule service appointments efficiently and coordinate service bay assignments.
- Maintain continuous communication with technicians and customers throughout the service process.
- Address customer inquiries and concerns promptly and professionally to ensure satisfaction.
- Ensure meticulous documentation of service orders and invoices, following all store processes.
Expectations:
- Minimum of 2 years' experience as an automotive service writer.
- Proficient in automotive service procedures, manufacturer KPI scoring requirements, and terminology.
- Ability to exceed monthly goals set by management and contribute to the team's success.
- Strong interpersonal and communication skills to build lasting customer relationships.
- Detail-oriented with exceptional organizational skills in a fast-paced environment.
- Commitment to following all store processes and exceeding manufacturer KPI scoring requirements.
Benefits:
- Competitive compensation based on experience.
- Comprehensive health insurance benefits.
- Paid vacation, holidays, and personal time off.
- Opportunities for career growth and development in a supportive, family-oriented environment.
Serpentini has been a trusted name in the Ohio automotive community for many years. We are committed to delivering superior service and fostering long-term customer relationships. Join us and be part of a team that values integrity, professionalism, and exceeding customer expectations. We are an EOE and DFW.
Vacancy posted 4 days ago
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