Automotive Service Writer

Service Writer Opportunity Serpentini CDJR, a prominent family-owned and operated dealership, is seeking a dedicated Service Writer to join our team in North Olmsted, Ohio. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier automotive services. We are hiring a proactive and experienced Service Writer to ensure smooth operations and exceptional customer service experiences in our service department. Responsibilities: Greet customers warmly, assess their automotive service needs, and document accurately. Clearly explain repair diagnoses and recommend services based on manufacturer guidelines. Provide detailed estimates of costs and timelines for repairs, adhering to Serpentini's pricing and process standards. Schedule service appointments efficiently and coordinate service bay assignments. Maintain continuous communication with technicians and customers throughout the service process. Address customer inquiries and concerns promptly and professionally to ensure satisfaction. Ensure meticulous documentation of service orders and invoices, following all store processes. Expectations: Minimum of 2 years' experience as an automotive service writer. Proficient in automotive service procedures, manufacturer KPI scoring requirements, and terminology. Ability to exceed monthly goals set by management and contribute to the team's success. Strong interpersonal and communication skills to build lasting customer relationships. Detail-oriented with exceptional organizational skills in a fast-paced environment. Commitment to following all store processes and exceeding manufacturer KPI scoring requirements. Benefits: Competitive compensation based on experience. Comprehensive health insurance benefits. Paid vacation, holidays, and personal time off. Opportunities for career growth and development in a supportive, family-oriented environment. Serpentini has been a trusted name in the Ohio automotive community for many years. We are committed to delivering superior service and fostering long-term customer relationships. Join us and be part of a team that values integrity, professionalism, and exceeding customer expectations. We are an EOE and DFW.