Warranty Coordinator

Warranty Coordinator OpportunityAre you a problem-solver who loves turning challenges into solutions?Action Overhead Garage Door, a family-owned and operated business since 1980, is looking for a motivated, detail-oriented Warranty Coordinator to join our team!As our Warranty Coordinator, you'll work with customers, builders, manufacturers, and internal teams to manage warranty requests, resolve concerns, and ensure a positive customer experience.We're looking for someone who doesn't just manage the process but looks for ways to improve it!What you'll do:Own the warranty process: Manage residential, builder, and commercial warranty claims from initial request through resolution.Coordinate & communicate: Work with customers, builders, technicians, manufacturers, and internal departments to ensure timely scheduling, updates, and follow-through.Investigate & resolve: Review warranty requests, determine coverage eligibility, and help identify the best solutions.Stay organized: Track open claims, maintain accurate documentation, and ensure nothing falls through the cracks.Drive improvements: Identify recurring warranty issues, analyze trends, and help develop processes that improve efficiency and reduce repeat service calls.Work with vendors: Coordinate manufacturer warranty claims, replacement parts, credits, and resolutions.What we're looking for:2+ years of warranty coordination experience preferred.Experience in construction, garage door installation, or home services is a plus.Strong communication, organizational, and problem-solving skills with a positive, customer-focused attitude.Ability to manage multiple priorities while maintaining attention to detail.A proactive, self-motivated mindset with a strong sense of ownership and accountability.Proficiency in Microsoft Office; ServiceTitan experience is a plus.Why join Action Overhead Garage Door?We're proud of the company we've built and the people who make it successful. As a family-owned business with more than 45 years of experience, we value teamwork, accountability, and continuous improvement. We offer a supportive work environment where your ideas matter, your contributions make a difference, and you have the opportunity to grow.Our benefits include:Paid Time Off (PTO)Health, Dental, and Vision InsuranceLife and Disability Insurance401(k) with Company MatchReady to make an impact? If you're organized, detail-oriented, and enjoy problem-solving, we encourage you to apply and join the Action Overhead Garage Door team!