Associate Director, Senior Service Designer (GenAI Experience)

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking an Associate Director, Senior Service Designer (GenAI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities:Lead the strategic design and delivery of enterprise-wide GenAI solutions, defining the vision for how agentic systems can create exceptional employee and client experiencesOversee the entire service design lifecycle, from leading research and opportunity identification to the creation of end-to-end service blueprints for complex, AI-powered services Champion and apply a strategic perspective on emerging GenAI trends and market disruptions to foster a culture of innovation and drive the development of new, high-value service offeringsDrive the vision and strategy for conversational AI, defining the principles of agentic design to ensure interactions are natural, intuitive, and effective across all touchpointsCollaborate with and influence senior leadership and cross-functional partners (product, engineering, business) to align strategic priorities and ensure seamless service deliveryDevelop and motivate a team of designers, providing coaching and mentorship to build capability in GenAI design and foster independent, critical thinkingAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environmentQualifications:Minimum eight years of recent experience in Service Design, Product Design, or UX, with a portfolio showcasing leadership in designing and shipping complex, enterprise-wide digital solutionsBachelor's degree from an accredited college or university is requiredPrior experience in user research, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies Proficiency in design tools such as Figma, Adobe XD, or Sketch and knowledge of generative AI technologies and their applications; deep expertise in GenAI design principles, with advanced knowledge of how to design and architect agentic solutions, conversational AI, and multi-modal interfacesProven ability to apply a strategic perspective, using data-driven insights and user research to inform product vision and make sound design decisions that deliver business valueDemonstrated experience leading, mentoring, and developing design teams within an agile design and development environment; exceptional communication and facilitation skills, with the ability to articulate complex topics in easily understandable language and influence stakeholders at all levelsApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA:KPMG LLP and its affiliates and subsidiaries ("KPMG") is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race/ethnicity, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, childbirth or other related condition, military/veteran status, genetic information, status as a victim of domestic violence or sexual abuse or any other legally protected status. The attached link contains further information regarding the firm's compliance with federal, state, and local recruitment and hiring lawsKPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.