Trade Specialist

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.This is a remote position that must live in the United States, and solid HVAC knowledge is required. This role will require weekend and/or evening availability.What You'll Do:Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needsReview vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriateDevelop and coordinate client and internal initiatives and special projectsServe as a technical and subject matter expert resource for the department and leadershipServe as a key point of contact for internal and external clients; resolving issues with vendors as necessaryProactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessaryProvide support to Trade Representative as requiredFoster a positive work environment and collaborate effectively with all stakeholdersEnsure confidentiality of internal and external dataPerform ad-hoc projects and other duties as assignedMaintain CPD and awareness of trade / industry developmentsSeek opportunities for continuous process improvementYou Should Have:Professional SkillsCustomer Service Skills - ProficientVerbal Communication Skills - ProficientWritten Communication Skills - ProficientTeamwork Skills - ProficientRelationship Skills - ProficientNegotiation Skills – ProficientProblem-Solving Skills - AdvancedPrioritization Skills - ProficientRole Specific SkillsComputer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferredSME in a specific relevant tradeHVAC field experience preferredQualificationsBachelor's Degree preferredRelevant trade qualification3 – 4 years of experience in relevant field or internal promotion from within LessenExperience working in an FM, retail, buildings environmentDemonstrable experience of solving complex trade related technical issues$65,000 - $75,000 a yearWhy Lessen:Competitive compensationHealth, Dental, Vision, Life, Disability options401K retirement savings planPaid vacation, federal and floating holidaysMaternity/Paternity PayCareer advancement opportunitiesAll the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building.Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.J-18808-Ljbffr