RN - Patient Clinical Services

Overview Position requires 6 months of in-office training prior to being remote. The office is located in Champaign, IL. $5,000 sign-on bonus - external candidate only. Qualifications Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR). Licensed Registered Professional Nurse (RN) - Indiana (IN) must be obtained within 1 year (Indiana Professional Licensing Agency). College diploma in Nursing. Relevant work experience required. Responsibilities Assists patients via phone and/or electronic platforms to determine care needs, referring to or scheduling appointments, and providing general health information and education using approved references and resources to individuals and groups. Evaluates, assesses, and documents patients' questions or concerns; coordinates with Primary Care Center physicians and nursing staff to meet patient needs. Ensures documentation of patient health status and care concerns are complete and accurate; supports maintenance of the electronic medical record, including medication reconciliation. Provides customer service excellence in accordance with Carle policies; serves as a role model for professional conduct and excellent patient care. Assists primary care offices with inbound telephone and electronic communications regarding symptom management and general advice; manages all incoming patient care requests related to in-basket activities, work queue activity, and incoming telephone calls. Assesses and triages patient care concerns regarding urgent/emergent matters, providing appropriate disposition advice based on acuity level per provider-approved protocols. Directs patients to appropriate level of care need and/or resources based on reported symptoms or concerns (e.g., symptom-based concerns, medication questions/refills, referral needs, prior authorization requests, visit follow-up questions). Finds nurse-led solutions to care and/or escalates patient care concerns when appropriate by expressing nursing judgement and clinical knowledge; monitors encounter status and provides follow-up care and education to patient per the collaborating provider. Documents nursing observations, interventions, and evaluations of the care being provided; reports medical information obtained from patients accurately, completely, and in a timely manner. Advocates for the patient as required; emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation to new nursing personnel after successful completion of the six-month probationary period. Provides assistance to Medication Renewal Center and Patient Advisory Nurse (PAN) as needed; cross-trains to provide float support to all Patient Contact Center Clinical teams as call volumes, in-baskets, patient care, and other business needs dictate. About Us Carle Health is committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. Carle Health offers opportunities in several communities throughout central Illinois with potential for growth and lifelong careers. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: View email address on click.appcast.io. Compensation and Benefits The compensation range for this position is $33.11 per hour - $53.88 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits. #J-18808-Ljbffr