Head of Community (San Francisco)
Best Friend Finance
About us
UGLYCASH is both a statement and our way to deliver the difference against everything that is wrong with the traditional — the dishonesty protected by the fine print — the cold and distant financial institutions that easily discriminate based on where you are, who you are, or how much money you have.
We want to do things differently; to change the lack of honesty and fine print for candid transparency and brutal honesty , to change the discrimination for global financial inclusion, to change the cold and distant financial institutions situated at the top of buildings, for a human connection with the people that we serve.
To make it possible, we have built things differently — to offer different services we couldn’t be them, so we wanted to make it clear through our services, that we are not who they are ; we needed our name to be a statement to differentiate ourselves, as we come to do things differently. We don’t build trust because of our name. We build trust because of our authenticity, honesty, and human connection . Our name helps us achieve that.
But why? Why do this? We’re driven by a deeper human mission — we believe access to stable currency is a human right , and the disparity in access to financial services fuels the inequality gap and mass migration. It is for this reason — for THE PEOPLE — that we exist and why we must win to serve everyone.
Check us out on:
TikTok
Recent overview from Gabo on X (CEO)
We're looking for a Head of Community who will lead UGLYCASH's online and in-person communitites and support functions.
What you’ll be doing:
- Working full-time in San Francisco (relocation support provided)
- Manage and grow UGLYCASH's cross-platform online communities (e.g. X, Reddit, WhatsApp, Discord)
- Create, curate and produce community content (live streams, online resources, social posts)
- Scale community support and moderation infrastructure (CRM, support ticketing systems)
- Coordinate and run in-person community events and meetups
- Collect and synthesize community feedback to influence product development
- Serve as a public ambassador and figurehead for UGLYCASH
Requirements
What we look for in you:
- Located in the United States and willing to move to San Francisco after hire (relocation support provided)
- 3+ years of relevant experience in technology and crypto
- Experience leading and growing a community
- Experience scaling and operationalizing customer success systems
- Operational experience in a crypto startup/project
- Experience managing and growing a team
- Very active on social media with an existing following
- Deep connectivity in / understanding of the crypto ecosystem
- Great communicator, comfortable talking in public and hosting live events
- Exceptional detail-oriented operational, project management and organizational skills
- A relentless, growth-oriented self-starter
Benefits
- Compensation: We offer a competitive compensation plan that includes cash & the potential for a token grant
- Healthcare coverage: Comprehensive medical, dental, and vision insurance plans
- Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year
- Paid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary days
- Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave
Vacancy posted 2 days ago
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