Senior Business Analyst

Company Description Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: Job Description Acumatica is looking for a Senior Business Analyst to join the Vertrax Energy product team. Vertrax Energy is a cloud-based ERP solution built on Acumatica and integrated with Smartdrops delivery management for the downstream oil and gas industry. The role focuses on distribution and supply chain functionality spanning sales, purchasing, warehousing, inventory, pricing, freight, tax, and connections to operational systems. The Senior Business Analyst serves as a trusted bridge among customers, product stakeholders, developers, and quality teams. This person leads discovery and solution design for complex, cross-functional initiatives; owns requirements from concept through release; and provides functional guidance across the delivery team. Working with a high degree of independence, the Senior Business Analyst anticipates dependencies and risks and ensures delivered functionality is scalable, testable, and aligned with customer and product objectives.

DUTIES AND RESPONSIBILITIES:

Lead analysis and discovery for complex business scenarios, customer pain points, and product requirements with customers, partners, and internal stakeholders. Own the design of new features and enhancements, including functional specifications, current- and future-state workflows, process flows, mockups or wireframes, and measurable acceptance criteria. Assess business impact, backward compatibility, cross-functional dependencies, and data or integration risks; recommend practical solutions and negotiate scope and priorities with stakeholders. Decompose approved initiatives into clear technical user stories and development tasks; coordinate implementation details, resolve ambiguity, manage requirement changes, and maintain traceability to the intended business outcome. Provide functional expertise across Acumatica distribution workflows, including Sales, Purchasing, Warehousing, Inventory Management, pricing, freight, tax, and related financial processes, and advise stakeholders on solution options and tradeoffs. Lead the analysis and documentation of data flows and integration requirements between Acumatica and external dispatch, delivery, inventory, tank monitoring, CRM, and other industry systems; create mapping or API specifications when applicable. Serve as a senior functional partner to developers, QA and automated testing engineers, technical writers, support, implementation teams, and external partners; review deliverables and provide guidance to other analysts as needed. Develop comprehensive test plans and scenarios covering standard use, data migration, invalid data, high-volume conditions, and integrations; perform acceptance testing, validate results, and verify corrected defects. Lead functional readiness for User Acceptance Testing, releases, deployments, customer demonstrations, user training, and post-go-live support; proactively identify and address readiness risks. Investigate escalated support issues and contribute to root-cause analysis; maintain product, process, and support documentation; and identify opportunities for product improvement, process consistency, and continuous improvement. Qualifications

REQUIREMENTS:

Bachelor's degree in Business, Supply Chain, Information Technology, Computer Science, Systems Analysis, or a related field; equivalent relevant experience may be considered. 5+ years of experience in business or system analysis, ERP functional consulting, or product analysis, including ownership of complex or cross-functional initiatives and development of functional specifications and workflow diagrams. 4+ years of experience in one or more distribution domains: Supply Chain, Sales, Purchasing, Warehousing, Inventory Management, or E-commerce. Demonstrated ability to lead the requirements lifecycle from discovery through design, development, testing, and release, translating business needs into clear technical user stories with acceptance criteria, process flows, and mockups or wireframes. Experience working directly with developers, quality teams, and business users, including coordinating acceptance testing, resolving requirement questions, and validating delivered functionality. Advanced analytical and problem-solving skills, with the ability to structure large amounts of information, decompose complex systems and processes, and identify dependencies, risks, and practical tradeoffs. Strong written and verbal communication, facilitation, and stakeholder-management skills in English, including the ability to influence decisions and build constructive relationships across business and technical teams. Ability to work independently, manage multiple high-priority initiatives, navigate ambiguity, adhere to designated priorities, and provide functional guidance or peer review to other team members. Quality-focused mindset, curiosity, and the ability to model user behavior, identify application flaws, and learn new business and technical concepts quickly. Availability to work primarily in the Eastern Time Zone, with occasional flexibility based on project needs.

PREFERRED QUALIFICATIONS:

Experience implementing, configuring, supporting, or extending Acumatica or another modern cloud ERP platform; Acumatica badges are a plus. Understanding of fuel distribution, logistics, downstream energy operations, or related industry workflows. Experience with ERP integrations, APIs, or web services, including REST or SOAP; working knowledge of SQL, JSON, or XML is beneficial. Familiarity with financial and accounting workflows, fuel pricing, freight management, excise tax, reporting, or multi-entity operations. Experience working in Agile product development teams using tools such as Jira, Confluence, and Moqups or similar wireframing tools. Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $135,000-150,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.