Family Stabilization & Integrated Care Navigator

Family Stabilization & Integrated Care NavigatorThe Family Stabilization & Integrated Care Navigator provides intensive family-centered case management services to TANF-eligible households experiencing complex challenges, including housing instability, homelessness, mental health conditions, substance use disorders, developmental disabilities, domestic violence, and barriers to self-sufficiency. This position works with families to identify strengths, assess needs, develop stabilization plans, and coordinate services across multiple systems to promote long-term stability, resilience, and family well-being. The Navigator serves as a central point of coordination, helping families access resources, navigate service systems, overcome barriers, and achieve individualized goals through a strengths-based, trauma-informed, and family-driven approach.Essential FunctionsConduct comprehensive assessments to identify family strengths, needs, and barriers related to housing, employment, mental health, substance use, developmental disabilities, domestic violence, and overall family functioning.Develop individualized family stabilization plans with measurable goals designed to support self-sufficiency and long-term well-being.Provide intensive family-centered case management and ongoing care coordination services.Assist participants with attending appointments, meetings, activities, and service requirements necessary to achieve identified goals.Provide crisis intervention and same-day support services, including connection to emergency housing, behavioral health, and substance use treatment resources.Support families in accessing and maintaining housing through housing searches, landlord engagement, advocacy, and barrier reduction strategies.Assist individuals and families with navigating federal, state, and local benefit systems including Social Security, public assistance, housing assistance, childcare subsidies, and related supports.Collaborate with SPOA, CSPOA, Department of Community Services, social services agencies, treatment providers, housing providers, schools, and community partners to ensure coordinated, non-duplicative services.Provide advocacy and support during service planning meetings and help ensure family voices remain central to all decision-making processes.Coach families in life skills, budgeting, parenting strategies, resource navigation, problem-solving, and resilience building.Coordinate non-recurring direct supports, such as transportation assistance, hygiene products, interview clothing, and other approved resources that reduce barriers to stability.Develop and maintain collaborative relationships with community partners to strengthen referral networks and improve service access for families.Participate in case reviews, staff meetings, supervision, training opportunities, and community coalition meetings.Complete all required documentation, assessments, case notes, service plans, referrals, and reports accurately and within established timelines.Maintain confidentiality and comply with all agencies, county, state, and federal regulations.Provide occasional transportation of clients in accordance with CFLR transportation policies.Attend CFLR staff meetings and agency functions as required.Perform other duties as assigned by supervisor.KnowledgeCase Management and Human Services - Knowledge of family systems, case management practices, crisis intervention, care coordination, and community-based service delivery.Housing and Benefit Systems - Knowledge of housing resources, public benefits, entitlement programs, and community support services.Behavioral Health - Knowledge of mental health, substance use disorders, recovery principles, trauma-informed care, and developmental disabilities.Clerical - Knowledge of administrative and clerical procedures including documentation, case records, electronic health records, and reporting systems.Computers and Technology - Working knowledge of Microsoft Office applications, electronic record systems, data entry, and virtual communication platforms.SkillsActive Listening - Giving full attention to clients, community partners, and team members while accurately identifying needs and concerns.Critical Thinking - Using logic and reasoning to identify solutions and remove barriers to family stability.Service Orientation - Actively seeking ways to support families and connect them with appropriate services.Care Coordination - Successfully managing and coordinating services across multiple systems and providers.Communication - Communicating clearly and effectively in both verbal and written formats.Problem Solving - Identifying challenges and implementing practical solutions that support family goals.Organization and Time Management - Managing caseloads, documentation requirements, and competing priorities effectively.AbilitiesWritten Comprehension - Ability to read and understand written reports, policies, and client information.Oral Comprehension - Ability to understand information presented through spoken communication.Oral Expression - Ability to clearly communicate information and recommendations to clients, families, and professionals.Written Expression - Ability to effectively document services and communicate through written correspondence.Relationship Building - Ability to establish and maintain positive relationships with families, community partners, and colleagues.Adaptability - Ability to respond effectively to changing client needs and crisis situations.Work ValuesKindness - Showing care through service, compassion, respect, and supportive engagement.Integrity - Following through on commitments and maintaining professionalism and accountability.Excellence - Delivering high-quality services while continually seeking improvement and growth.Efficiency - Working collaboratively and effectively to achieve positive outcomes.Purpose - Supporting CFLR's mission and empowering families to achieve stability and self-sufficiency.Courage - Taking initiative, addressing challenges directly, and advocating for families when needed.RequirementsQualificationsBachelor's degree in social work, Human Services, Psychology, Counseling, or a related field required; Master's Degree preferred.Minimum of two years of experience in case management, housing services, behavioral health, family support services, care coordination, or a related human services field preferred.Experience working with families experiencing housing instability, behavioral health challenges, poverty, domestic violence, substance use, or developmental disabilities preferred.Demonstrated ability to build collaborative relationships with community partners and service providers.Strong documentation, organizational, and communication skills.Ability to work independently while maintaining effective communication with supervisors and team members.Current and valid New York State driver's license with reliable transportation.