Manager, Operational Excellence & Network Transformation (Hybrid Work Schedule)

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town does things a little differently. We value safety, enthusiasm, high integrity, and courage to embrace change. Our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. Perks Parts Town Pride -- check out our virtual tour and culture! Hybrid Work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses Comprehensive traditional benefits: health insurance, 401k/401k match, employee assistance programs, and time away. The Job at a Glance As the Manager, Operational Excellence & Network Transformation, you will own the design, execution, and delivery of operational excellence initiatives across our fulfillment network. You will lead process standardization, WMS implementations, and new site launches while driving measurable improvements in cost, service, and productivity. This role partners closely with Operations, IT, Engineering, and Supply Chain leaders to ensure scalable, standardized, and high-performing fulfillment operations. A Typical Day Serve as the end-to-end process owner for inbound, outbound, and returns workflows Define, document, and maintain global SOPs and standard work Establish audit mechanisms, compliance tracking, and change control processes Lead process design for new site launches and network transformations Drive adoption and adherence to standardized processes across all sites by developing scalable workflows, labor models, and operating playbooks Support site startup, stabilization, and performance optimizationAct as process owner during WMS implementations, upgrades, and migrations Translate operational requirements into system design inputs Lead UAT, validation, and go-live readiness activities Provide hands‑on leadership during go‑live and stabilization periods To Land This Opportunity 5+ years of experience in operational excellence, fulfillment operations, or supply chain transformation Extensive knowledge of Lean, Six Sigma, and operational excellence methodologies Strong understanding of Warehouse Management Systems (experience with High Jump is a bonus!) Experience leading WMS implementations, new site launches, or network-level process improvements Strong knowledge of warehouse operations and fulfillment workflows Data‑driven mindset with the ability to identify and drive performance improvements Excellent cross‑functional leadership skills Comprehensive knowledge of Microsoft Office products (proficiency in Excel, PowerPoint, and analytics tools strongly preferred) Proficient in English (both written and verbal) Ability to travel (40% annually, up to 50% during project implementation) Quality, high‑speed internet connection at home About Your Future Team Our Fulfillment Center Team is full of high-performing members who have a passion and enthusiasm to work hard and play hard. We are a team‑oriented atmosphere, striving to live up to our core values of safety, integrity, community, passion, courage, and innovation daily! Compensation & Benefits Salary Range: $104,556 - $127,791 annually (based on qualifications, experience, and location) Pay for Performance: In addition to base pay, some roles offer profit‑sharing and an annual bonus. Comprehensive Benefits: Health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Equal Opportunity Employer Parts Town welcomes diversity and as an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. We are an E‑Verify employer. E‑Verify Participation Poster: English ( | Spanish ( E‑Verify Right to Work Poster: English ( | Spanish ( #J-18808-Ljbffr Parts Town