Host/Cashier Starting at $17.05/hr.

Customer Service Teammate

We are looking for a customer service focused, and dependable teammate to help with both the phone/cashier and hosting duties for our Full Service Restaurant in Little Village-Chicago, IL.

The Phone/Cashier will answer phones, take customer orders, provide accurate and timely information and make appropriate menu recommendations. Deliver the correct product to each carry-out guest; process payments for all carry-out orders.

As a Host, you will greet all guests with a friendly welcoming attitude upon arrival, and escort guests to tables and present menus.

Schedule: Must be available to work Friday-Sundays along with some closing shifts during the week as well. Flexible to work AM (10am-4pm) and PM Shifts (4pm-11pm) is required as well.

Responsibilities:

• Greeting guests via phone.
• Take clear, concise food and beverage orders.
• Assist customers by recommending and suggesting menu items.
• Sell items from the menu and suggest extra items for purchase. Quote prices and describe features of items. Answer general questions.
• Computerize bill, itemized lists and tickets showing amount due.
• Accept cash or cash equivalents for payment and provide correct change and receipts.
• Assist in inventory, rotation, stocking of shelf items and other merchandise. Applicable to area of responsibility. Includes, soda, paper goods and condiments.
• Assist in restaurant marketing by distributing carry-out and catering menus or other promotional materials to restaurant guests.
• Follow SOP regarding customer service and phone procedures. Specifically follow phone scripts regarding sales techniques and routine customer calls.
• Use POS System, calculator and phone.
• Follow safety rules and keep work area in a clean and orderly condition.
• Maintain cleanliness of the counter, phone station, and lobby area.
• Supports and promotes a culture of safety by ensuring compliance with all workplace health and safety requirements and reinforcing safe behaviors across the team.
• Perform other related duties as assigned.

Requirements:

• Previous experience in customer service or cash handling preferred
• An ability to handle multiple orders simultaneously in a fast-paced environment.
• Team-oriented mindset with excellent communication skills.
• Strong interpersonal and communication skills
• Flexibility to work evenings and mornings, weekends, and holidays.
• Continuously be able to physically lift, reach, bend and stop.
• Ability to stand for extended periods. (up to 5 hours).
• Have working knowledge of the predominant language of our guests.
• You must obtain Food Handler certification within 30 days of being hired.
• You must obtain Safety shoes are required within 30 days of being hired.
• Must be at least 16 years old.

Food Allergens at the Restaurant: Milk, Eggs, Tree nuts, Peanuts, Wheat, Soybeans, Sesame.

Home Run Inn Pizza is a fourth-generation family-owned Chicago-land company with over 75 years of history, known for delivering high-quality, authentic Chicago-style pizza. With a commitment to exceptional food, outstanding service, and a people-first culture, we operate both a state-of-the-art food production facility and multiple restaurant locations. Our purpose is simple: to give people more Home Runs in their day through great food, great experiences, and teammates who take pride in what they do. At Home Run Inn, we create an environment where team members can grow, contribute, and be part of a legacy brand.