Cyber Tier 1 Deputy Team Lead

Responsibilities Lead efforts to reduce onboarding time through continuous observation and assessment of operations and administrative processes. Implement process improvements to enhance efficiency and reduce unnecessary efforts, leveraging Lean Six Sigma methodologies. Process Improvement: Continuously review and refine Standard Operating Procedures (SOPs) and workflows to ensure they are modern, efficient, and aligned with current needs. Collaborate with the SOAR team and other special teams to enhance automation and workflow capabilities. Provide superior customer service to the Department of Homeland Security (DHS) by accurately identifying and addressing ad hoc requests from federal leadership. Act as a point of contact for high-level leaders and leads on the federal side to ensure clear communication and understanding of requirements. Training and Tools Management: Oversee and maintain compliance with required training programs, including on‑job cybersecurity training and DHS‑mandated e‑learning courses. Manage and maintain access to cybersecurity tools, ensuring all team members have the necessary permissions to perform their roles effectively. Provide training on the use of various cybersecurity tools to team members, enhancing their capability to use the tools efficiently. Shift Liaison and Task Management: Ensure that all shifts (Front Days, Back Days, Front Nights, Back Nights) do not miss important emails or tasks, maintaining consistency in task completion. Monitor and follow up on asks to ensure they are addressed and not overlooked, addressing gaps in previous processes. Quality Assurance and Content Improvement: Perform quality assurance checks on Splunk comment closures, Splunk investigations, and cybersecurity investigations (ECMs). Conduct quality checks on EBMs or proxy and firewall blocks submitted within the network. Review trends and data to develop better content for Splunk alerting and monitoring. Continuously work to improve the accuracy and efficiency of monitoring content by analyzing investigation trends. Process and Workflow Enhancement: Collaborate with the federal cybersecurity leads to reduce waste and improve meaningful cybersecurity processes. Engage with various teams to explore new methods to improve the work environment and cybersecurity services, including liaising with SOAR engineers and other special teams. Tools and Service Evaluation: Test and evaluate new tools and services requested by the customer in a testing or development environment, providing critical feedback and analysis before enterprise‑wide acquisition. Collaborate on feature development and enhancement of existing tools by testing new features and providing insights to optimize their functionality for the organization. Basic Qualifications All NOSC Deputy Team Lead candidates shall have a Bachelor’s degree in Computer Science, Engineering, Information Technology, Cybersecurity, or related field and a minimum of 4-8 years total professional experience in at least two of the areas listed below: Vulnerability Assessment Intrusion Prevention and Detection Access Control and Authorization Policy Enforcement Application Security Protocol Analysis Firewall Management Encryption Web-Filtering Advanced Threat Protection Military experience and training may be considered in lieu of degree Active advanced cybersecurity certification(s) Experience conducting detailed technical analysis of Cybersecurity Events and Incidents Must have current TS/SCI. In addition to specific security clearance requirements, all Department of Homeland Security SOC employees are required to obtain an Entry on Duty (EOD) clearance to support this program. Must have one of the following certifications: CCNA-Security, CYSA+, GICSP, GSEC, Security+ CE, CND, SSCP Candidates should also demonstrate the following: Extensive knowledge of a SOC’s/NOSC’s purpose and role within an organization Detailed understanding of common network ports and protocols (e.g. TCP/UDP, ICMP, DNS, SMTP, etc) Expertise with network topologies and network security device functions (e.g. Firewall, IDS/IPS, Proxy, DNS, etc). Expertise with packet analysis tools such as Wireshark Able to perform critical thinking and analysis to investigate cyber security alerts Extensive knowledge of common malware and attack vectors Extensive experience with Windows operating systems and standard OS logging Extensive experience with Antivirus, DLP, and host-based firewalls Preferred Qualifications Expertise in Lean Six Sigma, e.g. Black Belt or Green Belt Familiarity with other continuous improvement methodologies, e.g. Theory of Constraints Strong analytical skills with the ability to perform quality assurance and content improvement. Demonstrated ability to liaise between multiple teams and organizational levels. Excellent communication skills, both written and verbal, with the ability to interact effectively with federal leadership and team members across all shifts. #J-18808-Ljbffr Base One Technologies