Business Analyst II

Business Analyst

We are excited to learn more about you and your unique background. We are looking for a Business Analyst to support the design and delivery of telecom solutions across BSS/OSS platforms. This role focuses on product modelling, configuration, and solution design, working closely with business analysts, developers, and architects to ensure high-quality and scalable implementations.

We are looking for a Business Analyst who will:

• Develop knowledge across telecom BSS/OSS domains, including Product Catalog, CPQ, and Order Management
• Build expertise in telco product modelling and system configuration
• Configure solutions in alignment with business requirements and solution design
• Provide technical consultancy to internal and external stakeholders on product capabilities, design approaches, and best practices
• Apply TM Forum standards in areas such as product modelling, service decomposition, and order fulfilment
• Support end-to-end solution delivery, including impact assessment and configuration activities
• Collaborate with cross-functional teams (BAs, Devs, Architects) to refine and implement solutions
• Troubleshoot and resolve configuration issues during build and testing phases

Is this opportunity right for you? We're looking for candidates who have:

• Experience working in telecommunication BSS/OSS environments
• 3+ years' experience in a similar role
• Hands-on experience with Product Catalog and Pricing configuration
• Proficient in BPMN modelling
• Strong analytical and problem-solving skills
• Good communication skills with the ability to work with both technical and business stakeholders
• Detail-oriented with a strong focus on quality and accuracy
• Eager to learn and build deep technical expertise

Desirable Skills

• Experience with Camunda BPMN
• Knowledge of XSLT and mapping configurations
• Familiarity with TM Forum Open APIs (e.g. TMF620, TMF622, TMF641)
• Understanding of end-to-end order-to-cash processes in telecom

Perks & benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year.
• Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.

Location(s): Indonesia RemoteMalaysia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at View phone number on click.appcast.io or email us at View email address on click.appcast.io. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.