Retail Lead

Description

Performs various retail duties as assigned by management.

Essential Duties and Responsibilities include the following:

• Greets and assists all customers (Internal & External) with exceptional customer service on a continuous basis.

• Insures that all employees are trained for the jobs they will be performing, trained for the equipment they will be using, and understand the potential safety hazards for their work.

• Must inspect personal protective equipment (PPE) and correct or report any issues or concerns to supervisor.

• Constantly monitor work areas, conducts periodic safety inspections and store evaluations of all area; Take immediate corrective action when work areas and /or practices are deemed to be unsafe or deficiencies are found.

• Report any accidents/incidents in a prompt and thorough manner to the immediate supervisor.

• Able to provide first aid to any accident victim.

• Assist in achieving or exceeding budged monthly/annually sales goal.

• Communicate directly and consistently with Store Manager.

• Knowledge of company policies and procedures and ensures compliance from all store staff.

• Ensure daily workstation/area has all necessary supplies to be fully operational.

• Assist in completing required paperwork accurately and neatly and submits within established time frame.

• Responds to all alert codes for assistance.

• Maintain a clean and safe work/shopping environment.

• Reports immediately all known or suspected security and/or theft problems (internal and external).

• Open/close the store as needed. Responds to all emergency calls to secure building as needed.

• Travel may be required; reliable transportation and proof of current liability insurance is required.

• Other duties may be assigned.

Supervisory responsibilities

This position has supervisory responsibilities only when the manager and assistant manager are not present. This position is not authorized to perform any discipline unless given authority by a member of senior management in cases of extreme behavior. This position does not have the authority to hire or release any individuals.

Carry out any supervisory responsibilities in accordance with the organization's policies and applicable law.


Responsibilities include training employees; plan, assign, and direct work; address complaints and resolve problems.


Competencies

To perform the job successfully, an individual should demonstrate the following:

Problem solving - Identifies and resolves problems in a timely manner; Utilizes only fact-based decision making skills.

Customer service - (Internal & External) Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to any requests for service and assistance.

Interpersonal skills - Focus on solving conflict (not blaming). Maintains confidentiality. Listens to others without interrupting. Keep emotions under control. Remains open to others' ideas and new things.

Communication skills - (Written & Oral) Communicate clearly and persuasively in positive or negative situations; Listen objectively and seeks clarification when necessary; Respond well to questions; Able to read and interpret written information.

Teamwork - Balance team and individual responsibilities; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Inspires the trust of others; Share expertise/knowledge with others; Works with integrity and ethics.

Quality management - Seeks ways to consistently improve and promote quality. Demonstrate accuracy and thoroughness; Strives to continuously build knowledge and skills;

Cost consciousness - works within approved budget. Develop and implement cost saving measures. Contribute to profits and revenue.

Diversity - Demonstrates knowledge of EEOC policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment.

Organizational support - Follows, supports and upholds all policies and procedures. Completes administrative tasks accurately and efficiently. Support organization's goals and values.

Judgment - Display willingness to make decisions. Exhibits sound and accurate judgment. Support and explain reasoning for decisions. Include appropriate people in decision making process. Make timely decisions.

Professionalism - Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow through on commitment. Uphold organizational values.

Quality - Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality.

Quantity - Meet productivity standards. Complete work in timely manner. Strive to increase productivity. Work efficiently.

Safety and Security - Observe safety and security procedures. Reports potentially unsafe conditions. Use equipment and materials properly.

Adaptability - Strives to continuously build knowledge and skills;

Dependability - Follow instructions, responds to management direction. Takes responsibility for own actions. Complete tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily. Ask for and offer help when needed; Strives to continuously build knowledge and skills; Display original thinking and creativity. Generate suggestions for improving work.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma, general education degree (GED), a minimum three months related experience and/or training, or equivalent combination of education and experience.


Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute percent.

Reasoning Ability

Ability to apply common sense/rational/fact-based objectives to carry out instructions furnished in written, oral, and/or diagram form.

Other Skills and Abilities

Bilingual skills are a plus.

Computer skills: to perform this job successfully an individual should have knowledge of Office software, excel, Email, printer and a POS Cash Register System.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to: use hands to manipulate feel, reach and carry; reach with hands and arms; ability to talk or hear; frequently required to stand and walk; occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl; must frequently lift and/or move up to 50 pounds; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.