Oracle B2C Service Cloud (RightNow) Consultant

Job details


Job Role


Package Consultant 2


Career Role


Consultant - US


Work Location


Richardson, TX


State / Region / Province


Texas


Country


USA


Domain


Delivery


Interest Group


Infosys Limited


Company


ITL USA


Requisition ID


149218BR


Technical Skills 1


Technology|Oracle Cloud|Service Cloud


Technical Skills 2


Technology|UI & Markup Language|PHP


Technical Skills 3


Technology|Oracle Cloud|PaaS - Integration


Technical Skills 4


Technology|.net web service|Restful API

Overview


The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.



In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:


Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer


Your contribution to the team:


Knowledge of ERP systems and integration techniques, along with sector focus
The ability to handle end to end ERP package customization and implementation
A knack for translating complex requirements into actionable development tasks.
A passion for design and hands-on coding experience
A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Required Skill and Experience


• Experience in Oracle B2C Service Cloud (RightNow) components including scripting, event handlers, BUI extensions, add ins, business rules, workflows, and workspace configurations
• Experience in REST APIs, ROQL, ConnectPHP, and web technologies (PHP, .NET, JavaScript, jQuery, HTML, CSS)
• Experience with Oracle B2C architecture, data model, configuration, and security.
• Experience in UI & Markup Language, PHP


Preferred Skill and Experience


• Experience in .net web service, restful API.
• Experience in Oracle Cloud, PaaS Integration


Additional Required Qualifications


• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.


Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.



EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.