Guest Services Concierge - Front Desk

Nemacolin is in search of a Front Desk Associate who is professional, courteous, and outgoing individuals that will provide excellent customer service to our guests at every touchpoint. This position requires an enthusiastic personality and willingness to work in a fast-paced environment while maintaining a positive attitude. The associate in this role is responsible for creating 100% guest satisfaction by showcasing efficient and effective service at all times. The Front Desk Associate must adhere to policies and procedures that Nemacolin has established, build positive relationships with guests and other associates, communicate effectively on all levels, and demonstrate proficient technical and customer service skills for their assigned area.

ESSENTIAL FUNCTIONS:

Creating excellent guest satisfaction by providing fast and courteous service. Giving personal attention to guests in order to exceed their expectations. Utilizing empowerment to resolve guest issues. Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay. Assist the butler team during all times. Completing the necessary steps in the registration process as well as the departure process. Ensuring that resort guests are familiar with the location of their rooms. Promoting resort services and amenities. Contacting returning guests in order to assist them in planning their stay. Making reservations for onsite and offsite dining, activities, and entertainment. Remaining current with all property systems such as Host, SpaSoft, Seven Rooms, Zingle, Outlook and Microsoft Teams.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

High school diploma or equivalent required. Previous experience in the hospitality industry is strongly preferred. Candidate must have the ability to work a variety of shifts - including evenings, weekends, and holidays. Candidate must have the ability to speak English fluently. Friendly and outgoing personality. General knowledge of surrounding areas and attractions at the resort. Ability to work in a fast-paced environment. Associate's Degree preferred. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth & Development Paid training and structured onboarding Hands-on learning and cross-department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits & Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic . About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Nemacolin Woodlands Resort