Member Services Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. 

Essential Duties and Responsibilities 

• Greet members, prospective members and guests, providing exceptional customer service.
• Assist and contribute to ensuring the neatness and impeccable cleanliness in all areas of the club.
• Handle all Member Services related activities including: 
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner
  • Elevate to Shift Leader, Assistant Manager or Manager as needed.
• Minimum 16 hour work week

Qualifications/Requirements  

• Punctuality and reliability are mandatory.
• The ability to multi-task is essential.
• Basic computer proficiency.
• Upbeat and positive attitude!
• Ability to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Current CPR Certification required. 
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands 

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

More Benefits

• Eligible For: Bi-Weekly Team Bonus & Monthly Mystery Shop Bonuses
• FREE Black Card membership after 30 days of employment
• Full-Time eligible for 50% Company paid benefits after 90 days of employment
  • Medical
  • Dental
  • Vision
  • Paid Personal Time (after 6 months)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.