Guest Service Agent

Joining our team at the Seattle Airport Marriott as a hotel guest service agent is the main welcoming face of the hotel, who manages guest arrivals, handles daily requests, and processes payments. Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed • Bookkeeping: keep accurate records of all hotel guest account information • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • Working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Has experience answering telephone calls and troubleshooting stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Must have graduated high school, received a GED or equivalent Compensation: $22.01 hourly

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