Operations Dispatch Coordinator

Dispatch Coordinator

Are you looking for an innovative, fast-paced, and rewarding opportunity to expand your career?

If so, look no further! Good Greek Moving & Storage is expanding its team of professionals. Known as an industry leader in the moving industry, Good Greek offers residential and commercial moving, storage, junk removal, auto transport, real estate services, and premier concierge services.

The Dispatch Coordinator is an essential role within our operations team. This position works closely with our moving crews, customers, sales team, and leadership to ensure every move is coordinated from start to finish. We are looking for someone who is organized, dependable, detail-oriented, and able to work in a fast-paced environment. The ideal candidate is a self-starter who takes initiative, communicates well, and provides excellent customer service.

Key Skills / Qualifications

• Detail-oriented
• Strong documentation and data entry skills
• Strong phone and customer service skills
• Comfortable making and receiving customer calls
• Excellent listening and verbal communication skills
• Self-starter with the ability to take initiative
• Dependable, energetic, and able to multitask
• Ability to work well under pressure
• Proficient with CRM software and Microsoft Office
• 13 years of dispatch, logistics, or operations experience preferred
• Previous experience working for a moving company preferred
• Bilingual (English/Spanish) is a plus

Core Responsibilities

• Plan and coordinate daily moving jobs
• Schedule moving crews and trucks
• Maintain driver/helper relationships
• Ensure adequate capacity for daily jobs
• Answer incoming calls and make follow-up calls
• Contact customers regarding schedules, ETAs, payments, and service updates
• Maintain accurate CRM notes and shipment documentation
• Monitor drivers and ensure DOT compliance
• Track driver locations and daily activities
• Communicate with customers, sales, and operations to ensure smooth service
• Assist with resolving customer service issues

Job Type

• Full-Time and Part-Time positions available
• Hourly Position

Compensation & Benefits

• $18.00$21.00 per hour, based on experience
• Paid training
• Competitive benefits package
• Career growth opportunities within a rapidly expanding company

If you're looking for an opportunity to grow with one of the fastest-growing moving companies in the country, we'd love to hear from you.

Good Greek Moving & Storage is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected status under applicable law.