Customer Service Representative

Customer Service Representative

Taylor Print Impressions is seeking a Customer Service Representative for our Bloomington, IL facility. In this role, you will serve as a key point of contact for sales representatives, account managers, and customers while supporting order processing, communication, and issue resolution to ensure customer satisfaction and retention.

Your Shift: Monday - Friday | 8:00am - 5:00pm Onsite | 5 days per week

Your Responsibilities:

• Act as a point of contact for designated accounts, sales representatives, or account managers
• Anticipate customer needs and respond quickly and accurately
• Support sales teams with product details, pricing, and processes
• Translate customer project requirements and communicate with production facilities
• Track project status across multiple locations
• Maintain and document SOPs for customer accounts
• Receive and document customer complaints and issues
• Resolve product or service issues by identifying root causes and implementing solutions
• Monitor inventory levels and issue purchase orders as needed
• Build and maintain strong relationships with customers and internal teams
• Provide backup coverage for sales territories as needed
• Calculate pricing and shipping charges

You Must Have:

• Knowledge of customer service processes including estimating, order processing, and vendor coordination
• Strong written communication skills with the ability to create correspondence and documentation
• Strong verbal communication skills with the ability to present information clearly
• Effective time management and ability to prioritize multiple tasks
• Strong problem-solving and organizational skills
• Ability to perform basic math including addition, subtraction, multiplication, and division
• Proficient computer skills including Microsoft Excel, Word, Outlook, and PowerPoint

We Would Also Prefer:

• 3+ years of customer service or customer support experience
• Associate's degree
• Experience in commercial printing or finishing

The anticipated hourly range for this position is $20 $23. The actual base offered depends on a variety of factors which may include the qualifications of the individual applicant, years of relevant experience, specific skills, level of education, certifications, and the location in which the applicant lives or will perform the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.