Head of Community (San Francisco)

Job Description

Job Description

About us

UGLYCASH is both a statement and our way to deliver the difference against everything that is wrong with the traditional — the dishonesty protected by the fine print — the cold and distant financial institutions that easily discriminate based on where you are, who you are, or how much money you have.

We want to do things differently; to change the lack of honesty and fine print for candid transparency and brutal honesty , to change the discrimination for global financial inclusion, to change the cold and distant financial institutions situated at the top of buildings, for a human connection with the people that we serve.

To make it possible, we have built things differently — to offer different services we couldn’t be them, so we wanted to make it clear through our services, that we are not who they are ; we needed our name to be a statement to differentiate ourselves, as we come to do things differently. We don’t build trust because of our name. We build trust because of our authenticity, honesty, and human connection . Our name helps us achieve that.

But why? Why do this? We’re driven by a deeper human mission — we believe access to stable currency is a human right , and the disparity in access to financial services fuels the inequality gap and mass migration. It is for this reason — for THE PEOPLE — that we exist and why we must win to serve everyone.

Check us out on:

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???? Recent overview from Gabo on X (CEO)

We're looking for a Head of Community who will lead UGLYCASH's online and in-person communitites and support functions.

What you’ll be doing:

• Working full-time in San Francisco (relocation support provided)
• Manage and grow UGLYCASH's cross-platform online communities (e.g. X, Reddit, WhatsApp, Discord)
• Create, curate and produce community content (live streams, online resources, social posts)
• Scale community support and moderation infrastructure (CRM, support ticketing systems)
• Coordinate and run in-person community events and meetups
• Collect and synthesize community feedback to influence product development
• Serve as a public ambassador and figurehead for UGLYCASH

Requirements

What we look for in you:

• Located in the United States and willing to move to San Francisco after hire (relocation support provided)
• 3+ years of relevant experience in technology and crypto
• Experience leading and growing a community
• Experience scaling and operationalizing customer success systems
• Operational experience in a crypto startup/project
• Experience managing and growing a team
• Very active on social media with an existing following
• Deep connectivity in / understanding of the crypto ecosystem
• Great communicator, comfortable talking in public and hosting live events
• Exceptional detail-oriented operational, project management and organizational skills
• A relentless, growth-oriented self-starter

Benefits

• Compensation: We offer a competitive compensation plan that includes cash & the potential for a token grant
• Healthcare coverage: Comprehensive medical, dental, and vision insurance plans
• Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year
• Paid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary days
• Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave