White Glove Delivery and Service Technician, Kansas City, MO

Job Description

Job Description

Delivery & Service Technician

Join a Growing Team Where Technology, Customer Service, and Hands-On Work Come Together

Are you a hands-on problem solver who enjoys working with technology, delivering exceptional customer experiences, and learning new skills? We're looking for a Delivery & Service Technician to join our expanding team and play a key role in the delivery, installation, troubleshooting, and support of premium lighting, lighting control, and motorized shade systems.

This is an exciting opportunity for someone who enjoys variety in their workday, takes pride in quality craftsmanship, and wants to grow alongside a company that is expanding its technical service offerings. You'll work directly with customers, assist with installations, troubleshoot products in the field, and help ensure every project is completed safely, efficiently, and professionally.

Why You'll Love This Opportunity

Work-Life Balance

• Monday through Friday schedule
• up to $30/hr depending on experience

Career Growth & Training

• Comprehensive onboarding and training program
• Ongoing education and technical development
• Opportunities for advancement and career growth

Competitive Benefits

• Competitive compensation package
• Generous paid time off
• 7 paid holidays plus 2 floating holidays
• Medical, dental, and vision coverage
• Company-paid life insurance and short-term disability
• 401(k) with company match up to 4%

What You'll Do

As a Delivery & Service Technician, you'll combine technical expertise, customer service, and problem-solving skills to deliver an exceptional experience for our customers.

Key Responsibilities

• Safely and efficiently deliver products and equipment to customer locations.
• Ensure accurate, timely deliveries while maintaining a high level of professionalism.
• Troubleshoot previously installed products and systems, identifying and resolving issues in the field.
• Perform diagnostics, preventative maintenance, and minor repairs on lighting and control systems.
• Conduct minor electrical repairs, including replacing decorative fixtures, LED drivers, and similar components while following safety standards.
• Assist with the installation, setup, and basic configuration of motorized shade systems.
• Provide technical support and troubleshooting assistance to customers on-site and in-house.
• Educate customers on proper product operation, maintenance, and basic troubleshooting techniques.
• Maintain detailed service records, including equipment condition, repairs completed, parts used, and labor performed.
• Monitor and maintain inventory of tools, replacement parts, and service equipment.
• Follow all safety guidelines, company policies, and industry best practices.
• Maintain company vehicles and ensure the security of tools, equipment, and deliveries.
• Participate in ongoing training to stay current on emerging technologies, products, and industry trends.
• Represent the company with professionalism, quality workmanship, and exceptional customer service.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Ability to lift and move heavy objects and perform physical work in a variety of environments and weather conditions.
• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Ability to prioritize tasks and adapt in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Professional demeanor and ability to communicate effectively with customers and team members.

Preferred Qualifications

• Experience as a Service Technician, Delivery Driver, Field Technician, Electrical Technician, or similar role.
• White-glove delivery experience.
• Technical certifications or vocational training in Electrical Technology or a related field.
• Experience diagnosing and repairing electronic or mechanical systems.
• Basic knowledge of electrical circuits, dimming systems, lighting controls, or residential construction.
• Experience performing minor electrical work, such as fixture replacements and basic troubleshooting.
• Willingness to learn motorized shade installation, setup, and troubleshooting.

Who You Are

You're someone who:

• Enjoys working with your hands and solving technical challenges.
• Takes pride in delivering outstanding customer service.
• Works safely and pays close attention to detail.
• Is eager to learn new technologies and expand your skill set.
• Thrives both independently and as part of a collaborative team.
• Values quality workmanship and professionalism.

Ready to Build a Career with a Growing Technical Services Team?

If you're looking for a rewarding role that combines customer interaction, technical troubleshooting, installation work, and professional growth, we'd love to hear from you. Apply today and become part of a team dedicated to delivering exceptional service and innovative solutions.

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