General Manager (Hualalai)

General Manager Opportunity At Four Seasons Resort Hualalai

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

Opening Date: September 1996

# of Rooms: 249 & 384 home residential community

Unique Hotel Elements:

• Hotel: High volume & high ADR resort all year long, with a mix of 80% leisure business. Significant proportion of loyal repeat guests, unique high impact inventory suite program set inside a 865 acre campus which includes a residential community with shared amenities. 5 guest facing restaurants, complex Pool & Beach operations, large established Spa / Wellness / Retail / Golf operations.
• Club: 360 memberships representing 2400 members, 2 dedicated member restaurants, Trading Company, member services, Hualalai Villas & Homes property management & rental business, grounds & landscaping, watersports, tennis.

Owner Summary/View of Needs

• General Manager with experience in a high-performing/ Forbes 5 star property preferably with resort experience and proven in developing an exceptional team
• Values-driven leader who'starts with the heart' and protects the spirit of aloha
• Effective at leading large, tenured teams in high volume environments whilst driving quality
• Experience with proven results in capital project management
• Proven results in guest experience, driving quality and innovation in a Forbes 5 star environment
• Ability to lead and collaborate with a senior PC team and drive employee engagement
• Savvy commercial skills with ability to identify business opportunities and build long term strategies
• Capable of building meaningful partnerships with channel partners in both leisure and group segments
• A thoughtful leader, in tune with latest industry trends with the ability to innovate and drive the guest experience
• Ability to actively build relationships within the local community and support homeowner/ member relations

Current Leadership Requirements

General

• Culture carrier; ability to not only drive FS culture but also understand and embrace local culture and spirit of aloha
• Innovative thinking that drives high touch and world class product
• Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics
• The capability to understand the nuances and sensitivities between the different users of the resort (guests/ members/ renters) and work in tandem with Club Leadership to provide exceptional service to all. Club General Manager reports to Hotel General Manager
• Ability to exhibit high discretion and privacy management

People

• Ability to effectively coach and manage tenured employees
• Ability to motivate and inspire leaders and line employees
• Ability to navigate a non-union culture with sensitivity to outside influences
• Exceptional personal presence with employees and guests; highly engaged in day-to-day operations with the ability to de-escalate conflicts when handling complex requests or complaints with a calm authority

Product

• Excellent guest and members engagement
• An eye for detail with the ability to drive service standards and a relentless drive to maintain product
• Proven track record of improving Qualtrics, Forbes and LQA. The resort has held Forbes 5 star rating for 18yrs
• A demonstrated ability to be creative and innovative in their approach to product and service, utilizing technology
• Stylish with experience and eye for design

Profit

• Strong revenue management skills with the ability to identify trends and make necessary adjustments
• Proven ability to enhance operating revenues through F&B, Spa and other operating departments
• The ability to optimize efficiencies including the embracement of technology, manage labor, without compromising service and quality
• Ability to interpret and analyze financial reports and take necessary actions
• Takes initiative and reacts quickly to changing business environment

JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $325,000 - $360,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs