Room Attendant (Housekeeper)

DESCRIPTION

Position Summary

We are seeking a dependable, detail-oriented Room Attendant who takes pride in providing exceptional cleanliness and guest service. This position is ideal for someone who is eager to grow professionally and develop into a future Housekeeping Supervisor. In addition to maintaining high standards of cleanliness, the successful candidate will demonstrate leadership potential, a positive attitude, and a commitment to continuous learning.

Key Responsibilities

• Clean and service guest rooms, bathrooms, and public areas according to company standards.
• Make beds, replace linens, replenish guest amenities, and restock supplies.
• Vacuum, dust, mop, and sanitize assigned areas.
• Report maintenance issues, safety hazards, and lost-and-found items promptly.
• Ensure all work meets quality, cleanliness, and brand standards.
• Respond courteously to guest requests and provide excellent customer service.
• Follow all health, safety, and sanitation procedures.
• Maintain housekeeping carts, equipment, and storage areas in an organized manner.
• Complete assigned rooms within established productivity standards.
• Work cooperatively with other departments to ensure an exceptional guest experience.

Supervisor Development Responsibilities

As part of the Supervisor Development Track, employees will gradually receive additional training and responsibilities, including:

• Assisting with room inspections and quality assurance.
• Learning housekeeping scheduling and daily room assignments.
• Training and mentoring new Room Attendants.
• Supporting inventory management and supply ordering.
• Assisting with departmental communication and shift coordination.
• Developing leadership, coaching, and conflict-resolution skills.
• Learning hotel policies, performance standards, and reporting procedures.
• Serving as acting team lead when assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous housekeeping or hospitality experience is preferred but not required.
• Strong attention to detail and commitment to quality.
• Excellent work ethic and reliability.
• Positive attitude with a willingness to learn.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Leadership potential and desire for career advancement.

Physical Requirements

• Ability to stand, walk, bend, kneel, and lift up to 35 pounds throughout the shift.
• Ability to push and pull housekeeping carts.
• Ability to perform repetitive cleaning tasks safely and efficiently.

What Success Looks Like

Successful candidates consistently:

• Deliver clean, guest-ready rooms that meet inspection standards.
• Demonstrate professionalism and reliability.
• Show initiative by identifying opportunities for improvement.
• Support teammates and contribute to a positive work environment.
• Embrace training and demonstrate readiness for increased responsibility.

Growth Opportunity

This role is designed as a pathway to a Housekeeping Supervisor position. Employees who consistently demonstrate strong performance, leadership abilities, reliability, and a commitment to guest satisfaction may be selected to participate in advanced supervisory training and be considered for promotion as opportunities become available.

REQUIREMENTS

At Pulse Hospitality, we bring energy, innovation, and excellence to hotel management, curating a diverse portfolio of distinctive properties that offer unforgettable guest experiences. Our passion for exceptional hospitality drives us to exceed expectations at every turn, creating moments that become cherished memories. But what truly sets us apart? Our people. We believe that the heart of every remarkable stay is a dedicated team committed to delivering warmth, service, and excellence. Experience the Pulse difference-where hospitality meets heart.