Customer Data Specialist

What We Need At PDC – A Brady Company, we thrive when our people thrive. We are seeking a detail-oriented and driven Customer Data Management (CDM) Specialist to join our team. In this role, you will be the backbone of our data integrity, serving as the supportive force that empowers our commercial and operational teams. If you have a passion for data accuracy, a sense of urgency, and love working in fast-paced environments, this is the perfect opportunity to grow your career. You will be responsible for managing new SAP customer account creation, maintaining immaculate customer records, and enhancing our database using external data sources—balancing high-speed processing with absolute precision. What You'll Be Doing Key Goals Data Integrity: Maintain and enhance the customer master database by setting up accurate new accounts in SAP. Database Optimization: Proactively identify and eliminate duplicate records, update obsolete information, and correct anomalies. Data Enrichment: Audit and fill missing data gaps by validating and integrating high-quality external data sources. Position Responsibilities Account Creation & Onboarding: Accurately set up new customer accounts in SAP and seamlessly process web registrations by linking online users to their correct corporate accounts. Data Hygiene & Merging: Scout out duplicate accounts and execute merges to ensure a single, consolidated source of truth for our customer data. Database Enrichment: Validate internal data against external sources, appending missing information to enhance overall database quality. Pricing Administration: Assign appropriate pricing tiers to customer accounts based on strict eligibility guidelines. Auditing & Queue Management: Conduct regular data audits to ensure systemic health while managing the daily request queue to resolve customer-account inquiries efficiently. Special Projects: Support the broader team with data migration, system updates, and other projects as assigned. What You Will Need To Be Successful Required Education and Experience Education: High School Diploma or equivalent required. Experience: Minimum of 1 year of hands-on data entry or data processing experience. Technical Skills: Strong computer proficiency, with advanced Excel skills (e.g., VLOOKUPs, data filtering, and basic file manipulation). What Success Looks Like (Skills & Attributes) The Data Mindset: You are passionate about data accuracy and genuinely enjoy solving data puzzles and matching complex records Speed & Accuracy: Ability to process large volumes of data quickly without sacrificing quality. A Keen Eye: Laser-focused attention to detail with a natural ability to spot errors and data anomalies. Drive & Urgency: Highly self-motivated, comfortable working with tight deadlines, and thrives in a fast-paced environment. Collaboration & Communication: Strong written and verbal communication skills; a true team player who loves to learn and grow. About Us Who we are When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions. But PDC's products and solutions are just one element of the Brady story. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at Why Work At Brady A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision Generous 401(k) with company match Paid time off and holidays Opportunity to participate in incentive programs for all full-time employees Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance Education reimbursement opportunities Scholarship program for children of Brady employees A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) Dress-for-your-day dress code Charitable contributions matched through Brady's Matching Gift program #J-18808-Ljbffr