Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2005 and is a close-knit team of four built on a strong foundation in financial services. Before becoming a State Farm agent, I worked in the financial services industry, bringing a customer-focused and solutions-driven approach to the business.

I’m married with two children and value creating a balanced environment both at home and in the workplace.

For our team, we offer a 401(k), reimbursement for licensing costs, and a strong emphasis on work-life balance. Our schedule reflects that, with a 9:00 AM-4:30 PM workday, shorter hours on Fridays, and an overall ~35-hour workweek.

Our office culture is laid-back, relaxed, and independent. We’re looking for someone who is motivated, driven, and able to take ownership of their role—someone who thrives in a low-pressure environment while still producing strong results.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Steve Whitley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.