CC - General Manager

General Manager Job Description

McDonald's and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta General Manager role. Duties may vary based on business needs.

At McDonald's, the General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role ensures efficient daily operations, delivers exceptional customer experiences, and drives the achievement of financial and operational goals. The General Manager is accountable for maintaining a profitable operation while consistently upholding McDonald's standards of Quality, Service, and Cleanliness (QSC). In addition, they are responsible for adhering to and enforcing all Acosta policies and procedures. The General Manager develops, coaches, and leads a high-performing team committed to operational excellence and company values.

Along with competitive pay, an Acosta General Manager is eligible for incredible benefits, including:

• Up to 3 weeks of paid vacation per year
• 4 paid personal days
• Free Meals
• Free Uniforms
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Service and Leadership awards
• Monthly Bonus potential
• Pay Increases every 6 months
• Health Insurance
• Life and Accident Insurance
• Prescription Drug Coverage
• Long Term Disability
• Available - Supplemental Term Life, Short Term, Dental, and Vision
• Career Advancement Opportunities
• Employee Appreciation Day
• Birthday Recognition
• 15% discount for family members
• Cell Phone allowance
• 401K available

Key Responsibilities

1. Operations & Brand Standards

• Ensure full compliance with all McDonald's policies, procedures, and brand standards
• Maintain a clean, safe, and well-organized restaurant at all times
• Deliver excellence in Quality, Service, and Cleanliness (QSC)
• Ensure all equipment and facilities are properly maintained
• Oversee daily restaurant operations to ensure efficiency and consistency

2. Customer Service & Hospitality

• Delivers, models, and enforces outstanding customer service in accordance with McDonald's standards and procedures
• Work with demanding customers
• Resolve customer concerns promptly using established service recovery methods
• Ensure a positive experience for every customer visit
• Monitor customer feedback and implement improvements

3. Teamwork & Work Environment

• Must lead, coach, and work collaboratively with crew and other managers to meet daily operational goals
• Model and maintain respectful, friendly, and professional communication with all team members
• Foster and sustain a positive, high-performing, team-oriented work environment
• Follow all directions from the supervisor promptly and effectively
• Ability to prioritize and multitask
• Maintain and enforce a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct

4. Dependability, Attendance, and Work Requirements

• Arrive to work on time and ready to work as scheduled
• Maintain and enforce consistent attendance and reliability
• Follow and enforce proper call-in procedures
• Maintain open availability, including mornings, evenings, weekends, and holidays, based on business needs
• Must work a minimum of 5 days per week, working 45 to 55 hours per week.
• Be accessible outside of scheduled shifts to provide guidance, answer questions, and respond to urgent operational issues, including reporting to the restaurant when necessary

5. Appearance & Professional Standards

• Ensure and enforce that all grooming, appearance, and personal hygiene standards are consistently met and upheld at all times
• Model and maintain a neat, clean, and professional appearance in accordance with company standards

6. Job Performance & Operations

• Ensures all McDonald's food products are prepared and served in full compliance with company standards for quality, consistency, and food safety
• Leads, models, and enforces operational excellence across all areas
• Drives a high-performance culture by demonstrating urgency, strong leadership presence, and a commitment to efficiency during all shifts
• Oversees and ensures strict adherence to company policies, including cash management, loss prevention, and safety protocols
• Maintains accountability for a clean, organized, and safe restaurant environment

7. Quality, Safety & Profitability

• Ensures full compliance with food safety, quality, operational, safety, security, and cash-handling standards
• Holds team accountable for consistent product quality, preparation, and adherence to standards
• Maintains a clean, safe, and hazard-free environment for employees and customers
• Ensures adherence to all company policies, procedures, and legal requirements; promptly addresses and reports incidents
• Drives operational efficiency through effective inventory management, waste reduction, and product rotation
• Optimizes labor by monitoring staffing levels and adjusting to business demands
• Drives sales growth and maximizes profitability through strong operational execution
• Manages labor, food cost, and controllable expenses to achieve financial targets
• Manage scheduling to meet business needs while controlling labor costs
• Monitors financial performance and implements corrective actions to improve results

8. Training & Development

• Ensures completion of all required training programs and application of learned skills on the job
• Drives restaurant performance by supporting customer satisfaction and achievement of key metrics
• Develops crew and future leaders through structured training, coaching, and promotion pathways
• Monitors training progress, follows up on completion, and provides ongoing feedback and development opportunities
• Fosters a culture of continuous improvement by seeking feedback and identifying growth opportunities

9. Qualifications and Physical Requirements

• Must be 18 years of age or older
• Demonstrates strong leadership, communication, and organizational skills
• Proven ability to manage multiple priorities in a fast-paced, team-oriented environment
• Results-driven with a track record of achieving operational and financial goals
• Previous General Manager restaurant experience required
• Committed to following and enforcing established systems, policies, and procedures
• Maintains a positive, growth-oriented mindset with a focus on continuous improvement
• Ability to stand for extended periods and perform physical tasks, including walking, bending, and lifting up to 20 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

10. Leadership & People Development

• Leads by example with professionalism and integrity to ensure smooth daily operations
• Provides coaching, direction, and real-time performance feedback to drive team effectiveness
• Holds team members accountable to company standards, policies, and performance expectations
• Oversees daily operations to ensure quality, service, cleanliness, speed of service, and order accuracy standards are consistently met
• Recruits, hires, and develops a high-performing team while fostering a positive, respectful, and engaging work environment
• Maintains appropriate staffing levels and drives retention efforts to minimize turnover
• Coaches, managers, and crew to achieve performance goals and support ongoing development plans