Service Advisor

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Big O Tires Automotive Service Advisor

Big O Tires is hiring an experienced Automotive Service Advisor whos ready to take their performance and income to the next level.

If you have experience at the counter and are looking for a high volume shop with consistent traffic, real opportunity, and a clear path to increase your income, this is a strong fit.

WHAT THIS ROLE IS

This is a customer-facing sales and service role.

You will:

• Guide customers through their service experience
• Identify needs beyond the initial visit
• Present tire, alignment, and maintenance solutions
• Build trust while confidently recommending what the vehicle needs

If you like staying busy, taking ownership, and seeing your effort turn into results, this role will fit you well.

WHAT SUCCESS LOOKS LIKE

• Strong sales per vehicle
• Consistent tire and alignment recommendations
• Ability to turn inspections into approved work
• Clear, professional communication with customers
• Taking ownership of your performance and growth

You dont have to be perfect, but you do need to be willing to learn, improve, and execute consistently.

WHAT WE PROVIDE

• High daily car count with steady opportunity to earn
• Proven systems for inspections, recommendations, and workflow
• A team environment focused on execution and support
• Leadership that will coach and help you grow

You wont be left guessing. Well give you the structure to succeed.

RESPONSIBILITIES

• Greet customers promptly and set clear expectations
• Listen to concerns and identify additional needs
• Present recommendations using digital inspections
• Provide accurate estimates and gain approvals
• Communicate throughout the service process
• Follow up and build long-term customer relationships
• Maintain a clean and professional front counter
• Support team operations as needed

QUALIFICATIONS

• 3+ years of automotive service advisor or sales experience preferred
• Strong communication and customer service skills
• Basic knowledge of tires, alignments, and maintenance services
• Organized, reliable, and self-motivated
• Professional appearance and attitude

SCHEDULE

• Full time, 40 to 50 hours per week
• One consistent weekday off
• Closed Sundays every week
• Fast paced, team oriented environment

We believe in working hard while also maintaining a schedule that allows for consistency and time outside of work.

COMPENSATION & BENEFITS

• Competitive base pay plus performance incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Strong earning potential for high performers
• Year end bonus opportunities and rewards for top performers

If youre looking for a place where you can grow, perform, and be rewarded for it, wed like to talk with you.