Quality Assurance Analyst

Quality Assurance AnalystThe Connecticut Department of Social Services (DSS) is seeking experienced QA Test Analysts with expertise in both manual and automation testing to support mission-critical enterprise applications that deliver essential services to Connecticut residents.This role will work closely with business stakeholders, developers, business analysts, solution architects, project managers, and technical teams to ensure applications meet business requirements, technical specifications, State policies, and federal regulations.The ideal candidate has experience testing complex enterprise systems within State government, Human Services, Healthcare, Medicaid, Medicare, or Eligibility programs. Candidates who understand policy-driven applications and business terminology used in public sector environments will be highly successful in this role. This position requires a combination of manual testing, automation testing, API validation, backend data verification, and end-to-end business process testing across multiple enterprise platforms, including Salesforce, Java-based applications, Mobile/PWA applications, and integrated services.Required Qualifications5+ years of Quality Assurance experience testing large enterprise applications.Strong experience with both manual and automation testing.Experience working throughout the Software Development Life Cycle (SDLC).Strong understanding of Quality Assurance methodologies, testing processes, and best practices.Excellent analytical, troubleshooting, and problem-solving skills.Ability to interpret business requirements and convert them into detailed test scenarios and test cases.Experience working within Agile/Scrum development environments.Experience using Jira for defect tracking and Agile project management.Technical QualificationsHands-on experience with many of the following technologies and concepts:Selenium & TestNGJavaSalesforce application testingREST API Testing & SOAP Web Services (Postman)SQL for backend data validationMobile Application Testing & Progressive Web Applications (PWA)JSON/XML validationGit (preferred)Continuous Integration/Continuous Deployment (CI/CD) conceptsStrong understanding of: API and Web Service Testing, Test Automation Frameworks, Defect Lifecycle Management, Requirements Traceability Matrix (RTM), Test Planning, Strategy, and Estimation.Testing Experience RequirementsManual & Automation TestingFunctional & Regression TestingSmoke & Integration TestingSystem Integration Testing (SIT) & End-to-End TestingUser Acceptance Testing (UAT)API Testing & Backend Data ValidationCross-browser & Mobile TestingSalesforce TestingDefect Verification and RetestingKey ResponsibilitiesPerform hands-on manual and automated testing across multiple enterprise applications.Develop comprehensive test scenarios, test cases, and automated test scripts based on business and technical requirements.Review business requirements, user stories, functional specifications, technical documentation, and design documents to identify testing needs.Participate in requirements walkthroughs, sprint planning, backlog refinement, release planning, and design review sessions.Estimate testing effort and provide input into overall project planning and release schedules.Execute functional, regression, integration, system, API, and end-to-end testing activities.Develop, maintain, and execute automated test scripts using approved automation frameworks.Validate interfaces and integrations between enterprise applications and external systems.Perform backend database validation using SQL queries.Execute API and web service testing using industry-standard tools.Document test execution results and communicate testing progress to project leadership.Identify, document, prioritize, and manage software defects through resolution.Participate in defect triage meetings and validate software fixes.Ensure complete traceability between business requirements, test cases, and executed tests through the Requirements Traceability Matrix (RTM).Collaborate closely with developers, business analysts, architects, project managers, vendors, and State business stakeholders.Support production implementations by performing release validation and post-production verification.Assist in continuously improving QA standards, automation frameworks, testing processes, and quality best practices.Mentor junior testers and share knowledge of testing methodologies and automation best practices.Preferred Industry & Business KnowledgeConnecticut Department of Social Services (DSS) or other State Government agenciesHuman Services (HHS), Medicaid, Medicare, and Medicaid EligibilityEligibility and Benefits Management Systems / Integrated Eligibility Systems (IES)SNAP, TANF, and Child Care ProgramsHealthcare Exchange implementationsMoney Follows the Person (MFP) & Medicaid Waiver ProgramsLong-Term Services and Supports (LTSS)Public Sector modernization initiatives and policy-driven enterprise applicationsFederal and State compliance requirements and regulatory compliance testingHealthcare terminology and operationsSoft SkillsExcellent verbal and written communication skills with strong attention to detail.Exceptional analytical and critical thinking abilities.Ability to work independently and within cross-functional teams.Strong organizational and time management skills to manage multiple priorities in a fast-paced environment.Commitment to delivering high-quality software with a willingness to learn complex business processes and regulations.