Alfa Maserati Service Advisor

Job Description

Job Description

Automotive Service Advisor Join Our Growing Team!

International Autos is looking for a motivated, customer-focused Automotive Service Advisor to join our high-performing team. If you’re outgoing, great with customers, and sales oriented - we’d like you to join our team! State of the art facilities - new construction!

• Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue. 

• Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems. 

• Diagnosis and repair recommendations: Consulting with technicians to diagnose issues, explain repair options to customers, and providing cost estimates. 

•   Repair order creation: Preparing detailed repair orders outlining the necessary work, parts, and estimated costs. 

•   Communication with technicians: Clearly communicating customer needs and concerns to the service technicians. 

•   Customer updates: Keeping customers informed about the progress of their repairs and addressing any questions or concerns. 

•   Sales opportunities: Up-selling additional services or maintenance packages as needed. 

•   Scheduling appointments: Booking future service appointments for customers. 

•   Complaint resolution: Handling customer complaints and working to resolve issues. 

•   Maintaining records: Keeping accurate customer and vehicle service history records. 

• Proven record of achieving exceptional Customer Satisfaction

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

• Above average energy level

• A desire for a long term career with a growing organization

• Personal and professional integrity

• ADP computer experience a plus

• Paid training

• Paid vacation

• Flexible work hours

• Medical, dental, and vision insurance

• 401K with company match

• Closed Sundays

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.