Host / Hostess

Host/Hostess

Located in the heart of the West Loop, Wicker Park, and River North, Parlor's menu features fresh, local ingredients for brunch, lunch, dinner and late-night service. Our ideal host/hostess candidate will provide friendly and responsive service to create an exceptional experience for all our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door so a positive and friendly attitude is a must! We are looking for passionate industry professionals.

Responsibilities:

• Greets guests in a positive, friendly manner, making them feel welcome.
• Acknowledge guests as they leave.
• Create and maintain wait list if necessary.
• Effective use of OpenTable.
• Provide guests with menus and answering any initial questions.
• Seat guests at tables or in designated waiting areas.
• Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Respond to complaints and help resolve them or get a manager involved.
• Answer phone calls, take reservations, and answer any general inquiries guests may have.

Requirements:

• 1+ year in a customer service-related role.
• Ability to stand/walk a minimum of 8 hours or as needed.
• Comply with health and food safety standards.
• Maintain cleanliness in all areas of the host stand including counters, menus, computer, shelves and storage areas.
• Ability to provide top notch customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with all restaurant staff.
• Must have a great sense of hospitality and understand how it impacts on our business.

Your resume will be reviewed by a member of our team, and we'll reach out to you directly if there's a fit. All interviews will be via phone, Google Meet, or live with a member of our Hiring teams. Equal Employment Opportunity Employer: Parlor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.