Server

Job Title: Server Reports To: Department Manager/Manager on Duty Classification: Variable Employee Wage: $2.13 Hourly Position Overview Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner Licensing Requirements ABC Certification – as required by state or local laws Food Handlers Certification – as required by state or local laws Experience/Education/Knowledge Experience in full service restaurant environment is helpful, but not required Successful completion of Razzoo’s training for this position required Must be of legal age to serve liquor in compliance with federal, state or local laws Essential Skills/Experience Integrity – must comply with cash and credit card handling policies and protect the Company’s assets Guest Service Orientation – anticipating guests’ needs and consistently following Desperados Steps of Service Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively Social Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they do Critical Thinking – using logic and reasoning to identify the needs of a given situation Reading Comprehension – understanding written sentences communications and documents Age – must be of age to serve alcoholic beverages as required by State or local agencies Arithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty Memorization – the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipes Handwriting – legible writing skills for various Company forms and documents Time Sharing – the ability to shift back and forth between two or more activities or sources of information Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment Safety Focused – ability to adhere to Company safety standards at all times Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time Essential Characteristics Self-directed – ability to work well with little or no supervision Sense of urgency Organized, detail oriented; recognizes errors quickly Positive attitude and professional demeanor Guest focused and solution-driven Persuasive skills Multi-tasker Team oriented Communicator – clear written and oral skills Safety conscious – follows all safety and sanitation policies Professional image - neat, clean, pressed Dependable – consistently works agreed upon schedule and gets to work on time Committed to Desperados(Philosophies and Values) Essential Duties And Responsibilities Greet guests Deliver hospitality to every guest Back up host team Offer assistance with menu; explain menu Suggest food/drink items Defer all guest questions regarding allergies to the Manager on Duty Conduct age verification for alcohol service following ABC requirements and Company procedures at all times Manage guest liquor consumption effectively and in accordance with ABC requirements and Desperados Liquor Service Agreement Write down and repeat all orders Ring in orders correctly Expedite and garnish food orders as necessary Auction off food at delivery and offer drink refills Continuously pre-bus and handle on-going drink maintenance Deliver check after table is clear, or upon request from guest Run food Take check when guest is ready Thank and invite guest to return Collect payment for all purchases following appropriate Company procedures Reconcile Cash Out and account for all monies owed at end of each shift Know liquor brands, basic liquor drinks and Desperados specialty drinks Opening, running and closing side-work duties (ie. roll silverware, clean trays, clean and set tables, sweep station, stock beverage stations as needed) Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management Participate in executing birthday celebrations Comply with all applicable federal, state and local statutes as well as Desperados policies and procedures Perform additional responsibilities as requested by a manager at any time Physical Demands Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 30 lbs. Move about the dining and kitchen areas quickly and carefully Stand/walk during entire shift Enter and exit kitchen with full hands Climb ladder when reaching for items that are on upper shelves Ability to hear with accuracy over loud background noise 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer) Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects Working Conditions Fast-paced environment Narrow spaces between dining tables and in kitchen area Several guests and co-workers moving about at same time Several guests or tasks to attend to at one time Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music Exposure to hot (kitchen) and cold (walk-ins) temperatures #J-18808-Ljbffr