Attendant, Housekeeping

Attendant, Housekeeping
(13000)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.


Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary


The Attendant, Housekeeping is responsible for providing housekeeping services across all Guest Rooms (GRs), Public Areas (PAs), and Heart-of-House (HOH) spaces. This individual must demonstrate genuine care and concern for both guests and colleagues, with a focus on maintaining a clean, sanitized, and organized environment.


Key Duties & Responsibilities

• Extends warm, personalized greetings to guests and colleagues, using names whenever possible
• Delivers housekeeping services that consistently exceed expectations, with all assigned areas maintained according to One&Only standards
• Performs both routine and deep cleaning of Guest Rooms (GRs), Public Areas (PAs), Heart-of-House (HOH) spaces, and other designated venues
• Maintains the cleanliness of HOH spaces, including corridors, offices, locker rooms, laundry rooms, uniform rooms, pantries, storage areas, and fire stairways
• Keeps carpets in GRs, PAs, and HOH spaces clean through daily vacuuming, edging, and spot treatment
• Thoroughly sanitizes equipment in PAs, such as ice machines
• Prepares scheduled arrival GRs to be guest-ready at the designated times
• Maintains all in-room materials, such as compendiums, directories, booklets, menus, and flyers in excellent conditions
• Keeps GR pantries well-stocked, tidy, and well-organized
• Replenishes linens, towels, amenities, and other related supplies in accordance with Resort standards
• Identifies and reports flower arrangements requiring replacement
• Ensures plateware, glassware, and cutlery in GRs meet hygiene and sanitation standards
• Communicates with the In-Room Dining team to coordinate the prompt removal of room service trays
• Understands the responsibility of carrying a Master Key and maintains its security
• Ensures all housekeeping equipment is cleaned, properly stored, and in good working condition, reporting any malfunctions and defects to the Executive Housekeeper
• Reports maintenance issues to the Facilities department
• Follows the proper procedure for logging, storing, and resolving all lost and found items
• Complies with the standard operating procedures (SOPs) for cleaning, sanitizing, and setting up all assigned areas
• Follows chemical usage guidelines as outlined in the Chemical Training SOP
• Observes safe working practices in line with SOPs regarding Health and Safety
• Performs additional duties as assigned by the Assistant Manager, Housekeeping or other members of the Management team

Skills, Experience, & Educational Requirements

• Previous housekeeping experience is an advantage
• Familiar with hotel facilities, operations, and services is preferred
• Must be able to communicate effectively with guests, co-workers, and managers
• Maintains a positive and professional attitude at all times
• Must be able to work a flexible schedule, including evenings, weekends, and holidays

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.