Brand Ambassador

Job Description

Job Description

Brand Ambassador

CR Legal Team | Wilmington, North Carolina

At CR Legal Team, our Brand Promise is to "Stand Up For You" by staying true to our Mission to provide "Whole-Person Legal Care™" and by following through with our Core Values to

"Care Like Family, Listen To Learn and Do What's Right."

Are You Our Brand Ambassador?

This unique dual role blends operational leadership with outward-facing representation of the CR Legal Team Brand. As the first point of contact for clients, guests, and Team Members, you'll set the tone for every interaction that walks through our doors.

Are you also an enthusiastic advocate ready to represent CR Legal Team in the community - at events, on social media, and beyond - embodying our values and mission?

If this sounds like you, we'd love for you to apply!

About CR Legal Team

CR Legal Team is a personal injury law firm that has been STANDING UP for our clients, our communities, and each other for over 37 years. We invite you to join an organization that values excellence, care, culture, and the people who make it all happen.

Key Responsibilities:

Serve as the first point of contact for clients, visitors, and incoming calls, delivering a warm, professional, and memorable experience every time.

Manage daily front office operations, including scheduling, correspondence, supply ordering, and vendor coordination.

Oversee client intake coordination - greeting new clients, directing inquiries to the right team members, and ensuring a seamless onboarding experience.

Maintain an organized, welcoming, and professional reception area at all times.

Support attorneys and staff with administrative tasks, including document preparation, mail management, and calendar coordination.

Monitor and manage office communications (phone, email, and visitor log).

Coordinate conference room scheduling and prepare for client meetings and firm events.

Assist with onboarding new employees, including office tours, introductions, and administrative setup.

Identify and implement improvements to front office processes and client-facing procedures.

Represent CR Legal Team with professionalism, enthusiasm, and authenticity at community events, sponsorships, and firm-hosted functions.

Assist with planning and executing firm events, client appreciation initiatives, and community outreach programs.

Collaborate with the marketing team on social media content, including participation in photo and video content that highlights firm culture and community involvement.

Develop and support a content strategy across Facebook, Instagram, TikTok, and LinkedIn that aligns with the firm's brand values and business objectives.

Build and nurture relationships with referral partners, community organizations, and local businesses on behalf of the firm.

Serve as an internal culture champion - fostering a positive, inclusive, and energetic work environment that reflects CR Legal Team's values.

Provide on-the-ground feedback from clients and the community to help shape the firm's outreach and engagement strategies.

Qualifications

• 2+ years of experience in a front office, receptionist, office management, or client-facing role (law firm or professional services experience a plus)
• Exceptional interpersonal and communication skills, both written and verbal
• Outgoing, confident personality with a genuine passion for people and community
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment
• Proficient in Microsoft Office Suite and comfortable learning new software platforms
• Professional, polished appearance and demeanor
• Certified Notary Public license
• Ability to maintain confidentiality and handle sensitive client information with discretion
• Bilingual (English/Spanish) a plus

What We Offer

• Inclusive, diverse environment where every voice matters
• Professional development opportunities and continuing education support
• Collaborative in-office work environment balanced with flexibility
• Competitive salary commensurate with experience
• Comprehensive medical plans, including a zero-premium HDHP option (employee-only coverage)
• Dental and vision coverage
• Virtual healthcare access for convenient care
• HSA and FSA options for healthcare savings
• 401(k) with employer match to build your future
• Employer-paid long-term disability insurance
• Employer-paid basic life insurance, with additional voluntary options
• Generous PTO and holiday schedule
• Employer-paid Employee Assistance Program for mental health and wellbeing support
• Employer-paid Benefits Assistance/Advocacy Program

Ready to Join a Winning Team?

If you want to be a key player in representing the CR Legal Team brand to our clients, communities, and team members, we want to hear from you!

CR Legal Team is an Equal Opportunity Employer.

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