Product Specialist

Job Description

Job Description

Who we are.

At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human‑centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.

Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to say “yes” to new possibilities.

Blue Cross Blue Shield Global SolutionsSM is seeking a highly analytical and detail‑oriented Product Specialist to support our growing product organization. This role is ideal for someone who enjoys deep research, translating insights into action, partnering cross‑functionally, and helping bring innovative global health products to market.

The Product Specialist will focus on competitor research, market insights, product performance analysis, and operational support for Product Managers. You will play a key role in sharpening our product strategy and ensuring our offerings remain competitive, relevant, and aligned with customer needs.
Key Responsibilities

Competitive & Market Research (40%)

• Conduct ongoing competitive landscape analysis across global health insurance, international benefits, assistance services, and digital health solutions.
• Monitor competitor product launches, pricing updates, distribution models, and go‑to‑market strategies.
• Maintain a competitive intelligence library and distribute insights to product stakeholders thru various internal communication channels.
• Translate raw data into actionable insights that inform product roadmaps, portfolio decisions, and strategic planning.

Product Support & Execution (35%)

• Partner with Product Managers to assist in creating product documentation such as requirements, feature briefs, functional specifications, and user flows.
• Support backlog grooming, sprint planning, and testing activities to keep projects on track.
• Ensure meeting notes are accurate and accessible to meeting participants.
• Help coordinate with Engineering, Operations, Sales, Marketing, and external partners to ensure smooth product delivery.

Analysis & Reporting (15%)

• Analyze product performance, customer feedback, and usage data; identify trends and opportunities for improvement.
• Prepare dashboards, scorecards, and presentations for internal stakeholders and executive reviews.
• Support development of business cases and ROI assessments for new product concepts.

General Product Operations (10%)

• Maintain product materials including sales decks, product sheets, and FAQs.
• Support governance and compliance processes related to product approvals and documentation.
• Assist with training internal teams on product updates and enhancements.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, Analytics, or related field.
• 1–3 years of experience in product, market research, business analysis, consulting, or related role.
• Strong research, analytical, and critical‑thinking skills.
• High proficiency in PowerPoint, Excel, Visio and data visualization tools (e.g., Power BI, Tableau).
• Excellent written and verbal communication skills.
• Ability to manage multiple projects in a fast‑paced, matrixed environment.

Preferred Qualifications

• Experience in health insurance, healthcare, digital health, or global benefits.
• Exposure to Agile methodologies and tools (e.g., Jira, Azure DevOps).
• Understanding of market sizing, competitive frameworks, and product lifecycle management.
• Experience transforming data into executive-ready insights.

Success Looks Like

• You proactively surface insights that influence product direction.
• You enable Product Managers to move faster by removing operational friction.
• You maintain high standards of clarity, accuracy, and organization in all research and documentation.
• You’re curious, collaborative, and passionate about solving problems that impact members worldwide.

What you’ll get in return:

• Competitive base pay + annual bonus

• Competitive medical plans
• Telemedicine services
• Paid parental leave
• 24/7 employee assistance and wellness support
• Free international healthcare coverage

Other great perks:

• Hybrid work model (office and/or remote)
• Work‑abroad arrangements available
• Generous PTO accrual with carry‑over options
• 9 paid holidays, plus one floating holiday and one volunteer day
• Tuition reimbursement
• Career development and learning opportunities
• 401(k) with generous company match
• Pet insurance options
• Identity theft and legal coverage
• Ongoing focus on well‑being, including virtual wellness resources and mindfulness events

Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.

EOE