Branch Operation Lead - Brooklyn East, Brooklyn, NY

Overview At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. You will assist clients with their transactions, introduce clients to self-service options, and build lasting relationships. You will also review branch operations and keep the branch team informed about the latest policies and procedures. Your leadership will help the branch meet and exceed control expectations and set a positive tone for everyone who walks through our doors. Responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, demonstrate genuine care, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively; anticipate their needs while checking them into the waiting queue to ensure a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM; resolve client issues quickly and accurately while adhering to bank policies and procedures. Introduce clients to the branch team and collaborate to deliver seamless service, assisting with any specialized financial needs and elevating the client experience. Simplify the banking experience by sharing self-service options that allow clients to access accounts anytime, day or night. Work with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring smooth and secure operations. Required qualifications, capabilities, and skills Adherence to policies, procedures, and regulatory banking requirements to ensure smooth and efficient operations. Strong attention to detail and organizational skills to juggle multiple tasks effectively. Leadership and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. Ability to educate the branch team and partners, helping them stay connected and informed. Ability to build meaningful client relationships, educate clients, and refer them to specialists when needed. 1+ years of retail banking experience. High school diploma, GED, or foreignequivalent. Ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills 6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and travel You will successfully complete our Branch Operations Lead Training Program before placement as a Branch Operations Lead. You may need to travel for in-person training and meetings. Compensation and benefits Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package including base salary determined by role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity. We offer a range of benefits including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits are provided during the hiring process. Equal opportunity We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of protected attributes, and we provide reasonable accommodations for applicants and employees\' religious practices, beliefs, mental health needs, and physical disabilities. Visit our FAQs for information about requesting an accommodation. Base Pay/Salary Brooklyn, NY: $28.75 - $35.05 / hour Create a job alert for this search #J-18808-Ljbffr JPMorgan Chase Bank, N.A.