Retail Service Specialist

Compensation Pay Range $18.31 - $24.85 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual and quarterly performance bonuses and premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Role Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of the Assistant Manager or Store Manager. Bilingual candidates encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, ensuring team member execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Ensure the telephone is answered according to company policy. Process all buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly in the returns area. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to the posted work schedule; changes/deviations are approved by a member of management; and team members clock in/out according to company policy. Perform all store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking and locking delivery vehicle(s) parked in a secure area. All other duties as assigned. Required Skills, Education, Knowledge, Experience, Abilities Strong communication skills Ability to obtain RSS Certification Desired Skills Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish highly desired) Total Compensation Package Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental & vision insurance with optional FSA Team member health and wellbeing programs Tuition educational assistance programs Opportunities for career growth O'REILLY AUTO PARTS IS AN EQUAL OPPORTUNITY EMPLOYER. THE COMPANY DOES NOT DISCRIMINE ON THE BASIS OF RACE, RELIGION, COLOR, NATIONAL ORIGIN, OR ANCESTRY (INCLUDING IMMIGRATION STATUS OR CITIZENSHIP), SEX, SEXUAL ORIENTATION, GENDER IDENTITY, PREGNANCY (INCLUDING CHILDHOOD, LACTATION, AND RELATED MEDICAL CONDITIONS), AGE (40 AND OVER), VETERAN STATUS, UNIFORMED SERVICE MEMBER STATUS, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANOTHER PROTECTED STATUS AS DEFINED BY LOCAL, STATE, OR FEDERAL LAW, AS APPLICABLE. QUALIFIED INDIVIDUALS WITH A DISABILITY MAY BE ENTITLED TO REASONABLE ACCOMMODATION UNDER THE AMERICANS WITH DISABILITIES ACT. IF YOU REQUIRE A REASONABLE ACCOMMODATION DURING THE APPLICATION OR EMPLOYMENT PROCESS, PLEASE SEND AN EMAIL TO View email address on click.appcast.io OR CALL View phone number on click.appcast.io OPTION 1, AND PROVIDE YOUR REQUESTED ACCOMMODATION AND POSITION DETAILS. #J-18808-Ljbffr