Technical Support Engineer

Akkodis is seeking a Technical Support Engineer in Council Bluffs, IA - Fully Onsite for a 6-month contract with possible extension.

Job Details

Title: Technical Support Engineer

Duration: 6+ months with possible extension.

Location: Council Bluffs, IA - Fully Onsite

Pay Range: $45- $50/Hour. The rate may be negotiable based on experience, education, geographic location, and other factors.

Supplemental Job Description

Project Overview:

The goal of this team is to reduce/minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting-edge Data Center hardware is reliable and maintained in the Data Center environment.

Responsibilities:

• This role is a quality assurance position with a primary focus on monitoring and reducing damage to data center hardware parts.
• Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging, and storage of parts.
• Assist in the execution of the damaged parts process at the data center. This is the process for ensuring damaged parts are verified as damaged and quarantined, and not mixed with good products.
• Identify and escalate issues affecting part damage.
• Excursion Support - Provide support of key field campaigns and failure investigations.

Top Daily Responsibilities:

• Perform Special Damage Inspections/Repairs of Critical Parts
• Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week
• Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to ensure parts are truly damaged. This inspection would involve up to 100 parts per week
• Repair of Damaged Parts
• Cleaning of thermal Paste for CPUs
• Straightening bent connectors
• Replace missing parts - CPU carrier frames, dust covers etc.
• Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center

Mandatory Skills/Qualifications:

• Education: Bachelor’s Degree or equivalent experience in a technical field
• 3+ years of experience in the technical field
• General knowledge of electronic parts and components used in Data Center hardware. (Examples: Motherboards, DIMMs, Hard Drives, network cards, Optics)
• 1st Level Failure Analysis (FA) ability for electronic parts
• Familiarity with typical mechanical defects of electronic components and hardware
• Familiarity with simple inspection equipment, such as stereo microscopes and ring lights
• Ability to use a PC to record / report data
• Ability to write process instructions/ SOPs
• People Skills to work with and influence others

Non-Essential Skills/Qualifications:

• Quality Assurance background in the electronics industry
• Background in troubleshooting/repair of server/storage, and networking products
• Knowledge of spreadsheets and databases

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance