Oracle HCM Solutions Analyst

Job Description

Job Description

Job Overview:
Seeking a skilled Oracle HCM Solutions Consultant to join our team. In this role, you will work closely with HR, IT, Payroll and other business units to implement and optimize Oracle HCM solutions.

Main Responsibilities:
Collaborate with stakeholders: Work with business stakeholders to understand HR processes and translate them into system requirements for Oracle HCM modules (Core HR, Absence, Scheduling, Benefits, Reporting etc).
Solution implementation: Lead and support the configuration, customization, testing, and implementation of Oracle HCM solutions.
Business Analysis: Analyse business requirements, perform gap analysis, and propose system enhancements or improvements.
Data Analytics: Prepare reports, dashboards, and other analytical tools using Oracle HCM data.
User acceptance testing: Perform user acceptance testing (UAT), document issues, and track resolution.
Data Migration: Assist with data migration activities, ensuring data integrity and accuracy.
Training and support: Develop training materials and conduct training sessions for end-users. Provide post-implementation support and troubleshoot any Oracle HCM-related issues null

Skills:
Experience: 2-3 years of experience as an Oracle HCM Business Analyst, with a strong focus on Oracle HCM Cloud applications.
Skills: Proficient in Oracle HCM modules (Payroll, Time and Labor, Absence, Benefits, Reporting etc), with a strong understanding of Human Resources processes.
Technical knowledge: Experience with Oracle Fusion Cloud, as well as system integrations and data migration.
Analytical skills: Ability to analyze complex business requirements and propose effective solutions.
Communication: Strong verbal and written communication skills, with the ability to present technical information to non- technical stakeholders.
Certifications: Oracle HCM Cloud certifications
Required Technical Skills: HCM HCM Implementation Oracle HCM Oracle HCM Cloud null

Education:
Bachelors Degree null

Languages:
English

Schedule Notes:
Key Responsibilities
Lead design workshops with HR operations and HR leadership to define HR service delivery model, case management, routing logic, and SLA framework within Oracle HR Helpdesk.
Architect and configure Oracle HR Helpdesk including service request categories, case routing rules, escalation workflows, SLA configuration, and agent workspace design reflecting the full complexity of 's multi-union, multi-facility HR inquiry landscape.
Design routing and escalation logic, including facility-based routing, specific inquiry handling.
Govern the knowledge base content strategy including employee-facing knowledge articles, FAQ design, and self-service content for Oracle Cloud navigation, scheduling profile inquiries, payroll questions, and PeopleSoft-to-Oracle transition guidance.
Ensure Helpdesk case categories and routing logic reflect the Oracle HCM data model, including how Position, Assignment, Location, Department, Benefits, Comp and Payroll record changes drive HR case context and classification.
Lead test phases for Oracle HR Helpdesk functionality, coordinating test scenario design with HR operations, OCS, and facility-level HR teams.
Develop Helpdesk performance dashboards and reporting using OTBI covering case volume, resolution time, SLA compliance, escalation rates, and inquiry trend analysis by facility, department, and category.
Govern functional and technical design documentation for Oracle HR Helpdesk, maintaining traceability to HR service delivery requirements and escalation obligations.
Partner with Oracle Cloud workstream leads (Scheduling, Payroll, Time & Labor, Comp and Core HCM) to ensure Helpdesk case categories and knowledge content accurately reflect known system complexity including scheduling eligibility, and payroll cutoff-sensitive inquiries.
Mentor helpdesk analysts and serve as the functional escalation point for HR Helpdesk design and configuration questions.

Required Qualifications
Minimum 2+ years implementing Oracle HR Helpdesk or equivalent enterprise HR service delivery platforms (ServiceNow HR, Salesforce Service Cloud) in large, complex organizations.
Minimum 2 full life-cycle Oracle Cloud HCM or HR service delivery implementations, preferably in healthcare or public sector environments.
Deep expertise configuring case routing rules, SLA frameworks, and escalation workflows including routing logic and escalation pathways.
Strong understanding of the Oracle HCM data model including Position, Assignment, Location, Department, and Payroll records sufficient to govern case classification and routing logic accurately.
Demonstrated experience designing knowledge base content strategies for large-scale HCM system transitions, including content for new-platform navigation and legacy-to-new system cross-reference inquiries.
Experience designing Helpdesk configurations that are sensitive to payroll cutoff cycles, scheduling profile complexity, and HR inquiry spikes.
Familiarity with PeopleSoft legacy HR service processes and common inquiry types to inform Oracle Helpdesk category design and knowledge base content.