CUSTOMER SERVICE REPRESENTATIVE
Chapin International
Customer Product Support SpecialistMANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.ESSENTIAL FUNCTIONS:Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.Learn and maintain knowledge of existing and new Chapin products and product modifications.Respond to customer online reviews.Work in conjunction with engineering to identify potential product issues.MUST HAVE:Professional demeanorExcellent communication skills both written and verbalAccurate data entry skillsAbility to multi-taskPositive outlook, always willing to help where neededNICE TO HAVE:Blue print reading a plusMechanical aptitude preferredPrior phone service / collections experience a PLUS
Vacancy posted 5 days ago
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