Fire Alarm Dispatcher
$17 per hourTemporary
Infosoft
:
Here are the job position details for your review:
Job Title: Fire Alarm Dispatcher Pay Rate: $17/HR Duration: 6.5 Months Location: Irving, TX
Shift - 2:00 PM to 10:00 PM Central time
Description :
- Provides support for monitoring and processing alarms received within the Central Monitoring Station ( CMS ).
- Receives processes and dispatches emergency calls to responsible agencies or customer contacts.
- Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
- Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
- After dispatch, logs call into the system activity report.
- Generate statistical or investigative reports for management.
- Continuously monitor alarm signal queue prioritized response.
- Document all calls with appropriate resolution codes and notes.
- Provide q uality customer service on every call.
- Exercise good listening skills.
- Communicate clearly and effectively with customers and agencies.
- Manage the length of calls.
- Attend monthly training sessions.
- Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills.
Education / Experience
- High School Diploma or GED.
- Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
- 2-3 years of Customer Service experience.
- Prior security call center experience is preferred.
- Alarm monitoring experience is a plus but not required.
- Must be proficient in Microsoft Suite (MS Word), good typing skills.
- Good verbal and written communication skills to effectively communicate over the telephone.
- Excellent customer service skills and ability to work in a dynamic fast-paced environment.
- Ability to navigate a computerized data entry system or other relevant applications.
- ACD knowledge is helpful.
Work Schedule Notes:
- currently hiring for the 2nd Shift.
- The schedule will be 2 PM - 10 PM, will have 2 consecutive days off (Sat/Sun).
- After training, the operator would be moved to their permanent schedule. These days off vary after training.
- Training will be 3-4 weeks and days off will be changing but will continue to have 2 consecutively off.
- I do offer a shift bid every six (6) months based solely on production.
- Days off are below:
- Days Off after training: (Always two 2 consecutive days)
- Thurs & Fri
- Fri & Sat
- Sun & Mon
- Mon & Tue
- Tue & Wed
- Wed & Thurs
- The initial interview will be requested via telephone and then will be in person.
Job Types: Full-time, Contract
Pay: Up to $17.00 per hour
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Please share an alternate email.
Experience:
- Customer service: 1 year (Required)
- Access Control, Fire, and Burglary systems: 1 year (Required)
- Central Monitoring Station (CMS): 1 year (Required)
Work Location: In person
Vacancy posted 13 hours ago
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