Dispatcher

Job Description

Job Description

Description:

About OnDemand Restaurant Services

OnDemand Restaurant Services is a fast-growing commercial refrigeration, hot-side equipment, and preventative maintenance company serving restaurants, convenience stores, and food service operations throughout Oklahoma. We pride ourselves on exceptional customer service, rapid response times, and providing solutions that keep our customers operating efficiently.

Why Join OnDemand?

At OnDemand Restaurant Services, we believe our people are our greatest asset. We are building a culture of accountability, teamwork, customer service, and continuous improvement. If you are organized, motivated, and want to be part of a company that values your contributions, we want to hear from you.

Position Summary

The Dispatcher is the communication hub of our service operation. This position is responsible for scheduling and dispatching technicians, managing incoming service requests, maintaining customer communication via phone, email and service portals, and ensuring service calls are completed efficiently and accurately. The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced environment, and enjoys helping customers.

Key Responsibilities

Dispatch & Scheduling

· Schedule and dispatch service technicians based on skill set, location, and customer urgency.

· Monitor technician schedules throughout the day and adjust as necessary.

· Coordinate emergency service calls and after-hours requests.

· Ensure maximum technician productivity and route efficiency.

Customer Service

· Answer incoming customer calls professionally and courteously.

· Gather accurate information regarding service needs.

· Provide customers with arrival updates and service status information.

· Resolve customer concerns and escalate issues when necessary.

Work Order Management

· Create, update, and close work orders accurately.

· Ensure all service calls contain complete customer information and equipment details.

· Maintain accurate service records within company software.

Communication

· Act as the primary communication point between customers, technicians, managers, and vendors.

· Coordinate parts availability with the Parts Department.

· Communicate scheduling changes promptly to all affected parties.

· Support departmental managers with daily operational needs.

Administrative Duties

· Maintain customer databases and service records.

· Assist with invoicing support and documentation.

· Generate dispatch and productivity reports as requested.

· Support accounts receivable follow-up when necessary.

Qualifications

· High School Diploma or equivalent required.

· Previous dispatching, scheduling, customer service, or service-industry experience preferred.

· Experience in HVAC, refrigeration, plumbing, electrical, or commercial service industries is a plus.

· Strong computer skills and proficiency with Microsoft Office.

· Experience with dispatching or field service software preferred.

· Excellent verbal and written communication skills.

· Ability to multitask and prioritize in a fast-paced environment.

Required Skills

· Strong organizational abilities

· Excellent phone etiquette

· Attention to detail

· Problem-solving mindset

· Ability to remain calm under pressure

· Team-oriented attitude

· Time management skills

· Customer-focused approach

What We Offer

· Competitive pay

· Paid time off

· 401K w match opportunities

· Medical Insurance Option

· Holiday Pay

· Opportunities for advancement

· Professional development and training

· Supportive team environment

· Growing company with long-term career opportunities