Senior Revenue Cycle Analyst (System Application Analyst, Sr)

Department Overview

The Hospital Sr Revenue Cycle Analyst is responsible for the implementation, optimization, monitoring, and ongoing maintenance of Epic Revenue Guardian functionality to support compliant charge capture, revenue integrity, and reimbursement optimization across OHSU and its affiliates. This role serves as the primary subject matter expert for HB Epic Revenue Guardian and works collaboratively with the Revenue Cycle Team, Clinical Operations, Patient Financial Services, Coding, Compliance, Clinical Informatics, and Information Technology teams to identify revenue leakage, mitigate billing risks, and improve revenue cycle performance.

Function/Duties of Position

HB EPIC Revenue Guardian Analysis, Design & Development

• Perform system analysis, design, build, validation and ongoing maintenance of the Resolute HB Revenue Guardian Rules and WQs.
  • Configure, maintain, and optimize Epic Revenue Guardian rules, account and charge review work queues, and reconciliation processes.
  • Analyze and resolve Revenue Guardian alerts, exceptions, and system-generated charge issues.
  • Design and implement automated controls to improve charge capture accuracy and reduce revenue leakage.
  • Monitor Revenue Guardian performance and continuously refine business rules to improve outcomes.
  • Collaborate with Revenue Cycle system analysts to deploy upgrades, enhancements, and system changes.

Problem Resolution

• Identify trends in missed, incorrect, duplicate, or delayed charges and recommend corrective actions.

• Work with analysts to investigate problems to determine if it is necessary to resolve, if needed, ***escalate** it to leadership.

• Communicate problem progress and resolution.

• Thorough documentation of decision outcomes.

• Timely resolution of WQs and attention to root cause resolution to prevent ongoing charge lag issues.

Data Analysis and Reporting

• Analyze large datasets to identify operational trends, financial risks, and improvement opportunities.

• Present findings and recommendations to leadership, revenue cycle analysts, departments, and other stakeholders.

• Monitor productivity, charge lag and volume using various Epic system tools and reports. Identifies and helps prevent backlogs and other impediments to charge capture. Monitors charge review work queues daily to prospectively identify problems, potential backlogs and take the necessary steps to mitigate impact.

Collaboration & Support

• Work collaboratively with clinical areas, Financial Services, Health Information Services, Information Technology Group, and Charge Master Analysts to identify and resolve charging issues and revenue opportunities when applicable.

• Provide training/mentor assistance to lower-level analysts

• Serve as a member of the Revenue Cycle Team. Promote a customer service focus.