Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency in Lenexa, Kansas opened in 2023, and we’ve built a welcoming, pet-friendly environment where both customers and team members feel at home. I’ve been with State Farm for over five years and graduated from Kennesaw State University with a degree in Finance.

Outside the office, I enjoy cooking, traveling, and spending time with my wife, our two boys, and our two dogs. That sense of family carries into the workplace — we believe in creating a supportive, flexible environment where everyone can succeed both professionally and personally.

We offer flexibility when needed, and cover licensing costs for our team. If you’re looking for a career in a friendly, growth-minded office where you’ll feel valued and supported, we’d love to have you join our team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kelsey Ballard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.